وظائف موظف حجز تذاكر طيران

<p>The reservation agent is responsible for managing reservation requests (phone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.</p><p>Respond to individual or group reservation requests by phone, email, or reservation system.</p><p>Provide accurate information on rates, room types, hotel services, and current offers.</p><p>Enter and update reservations in the computer system.</p><p>Manage reservation modifications, cancellations, guarantees, and payment conditions.</p><p>Apply sales and yield management procedures.</p><p>Participate in maximizing occupancy rate and revenue per room.</p><p>Ensure customer service in accordance with Sofitel standards (luxury, elegance, quality).</p><p>Collaborate closely with the Reception, Sales, Revenue Management, and Concierge departments.</p><p>Respect customer data confidentiality and security rules.</p><p>Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in reservation software tools</li><li>Excellent oral and written communication skills (French, English required, other languages a plus)</li><li>Knowledge of the high-end / luxury hotel sector</li><li>Very developed customer service orientation</li><li>Excellent presentation and diction</li><li>Rigor, organization, discretion</li><li>Team spirit, proactivity, and adaptability</li><li>Stress and priority management</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are currently seeking a Reservations Coordinator to join our dynamic team. At Radisson Hotel Group, we go beyond the CV: we value unique personalities, skills, talent, and a genuine passion for creating memorable experiences. We are committed to nurturing and developing talent by offering opportunities for advancement and cultivating a culture of continuous learning. As a Reservations Coordinator, you embody precision, efficiency, and a strong customer service focus, contributing to the excellence of our Reservations team. Your role is essential in ensuring seamless and excellent service, combining meticulous attention to detail with a commitment to the guest experience. Our Reservations team is composed of passionate organizers, driven by sales performance, with a keen eye for detail and a deep understanding of customer needs, all dedicated to delivering a remarkable experience and creating memorable moments for our guests. Our Reservations Coordinator thrives on the daily buzz and is fully committed to ensuring maximum occupancy of our establishment. You will be responsible for converting reservation inquiries into sales, ensuring that every step of the customer journey is anticipated and executed flawlessly. You will optimize sales and profitability by following up on customer requests and managing upsells to achieve set targets. As a key member of the team, you will work proactively to guarantee customer satisfaction and ensure the smooth operation of the Reservations department. Join our team as a Reservations Coordinator and contribute to an exceptional service, combining professionalism with a dynamic and positive atmosphere!</font></font></p><p><strong>Desired Candidate Profile</strong></p><p>Flexibilit et attitude positive, "Yes, I Can!"</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of detail</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Creative in problem-solving</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passionate about creating exceptional service</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a team to ensure customer satisfaction</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral communication skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enjoy working in a friendly work environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar role is an asset, but not essential</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Demarche de progres - Pilotage de projet d'amelioration et/ou transformation - BB/MBB</p><br><br><p>Ingénieur Progrès et Amélioration Continue F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense.<br>Safran Aircraft Engines (SAE) est une société du Groupe Safran. Porté par près de 15 000 collaborateurs répartis sur 31 sites dans 9 pays.<br>Nous concevons, développons, produisons et commercialisons, seul ou en coopération, des moteurs pour avions civils ou militaires, ainsi que pour les satellites.<br>SAE dispose d'un réseau d'ateliers de maintenance des moteurs civils à travers le monde et propose à ses clients une gamme complète d'interventions : restauration de performances, remplacement de pièces à durée de vie limitée, inspection et maintenance de l'ensemble du moteur et de ses équipements.<br>Pour faire face à la montée en cadence des maintenances moteur LEAP dans les années à venir, Safran Aircraft Engines Services Casablanca (SAESC) a lancé la construction d'un nouveau shop au Maroc.<br>Notre nouvel atelier situé dans la région de Casablanca-Settat assurera la maintenance de nouveaux types de moteurs d'avions civils (LEAP) qui équipent notamment l'Airbus A320neo et le Boeing 737Max.<br>En tant que Chef de projet - Progrès, votre objectif consistera à assurer le déploiement et l'animation de la démarche Progrès sur le site, en garantissant la performance, la fluidité des flux et l'amélioration continue des processus opérationnels, en se basant sur les standards et Bonnes pratiques du groupe.<br>Parlons de vous<br>- Déployer et animer les standards d'excellence opérationnelle (QRQC, 5S, IP) sur le Site, et évaluation de leur maturité<br>- Identifier, coacher et accompagner les projets d'amélioration continue avec les équipes opérationnelles<br>- Contribuer à la construction et au suivi de la stratégie Progrès du site (Hoshin Kanri)<br>- Former les collaborateurs aux méthodologies et outils de résolution de problèmes (Kaizen, Lean Six Sigma)<br>- Préparer et animer les revues de performance périodiques<br>- Piloter les projets opérationnels liés aux démarrages, montées en cadence et extensions du site<br>- Gérer les activités de layout, Management Visuel et d'organisation des zones de production<br>- Partage des bonnes pratiques entre sites SAFRAN et Reporting des activités CI : suivi des KPIs, mesure des gains, coordination des plans d'action et reporting multi-sites</p><br><br><p>- Diplôme Ingénieur avec une expérience de 3 à 5 ans dans des fonctions telles que : , Amélioration continue, Méthodes.<br>- Formation / Certification Lean six Sigma Green Belt <br>- Langues Anglais (Courant)<br>- Expérience réussie de management d'équipe ou transverse<br>- Autonomie, capacité d'analyse, prise de recul et esprit de synthèse<br>- Capacité à conduire le changement et à embarquer les équipes<br>- Capacité de communication (écoute et feedback), de négociation et de Leadership</p><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment, and interiors), space, and defense. Safran Aircraft Engines (SAE) is a Safran Group company. With nearly 15,000 employees across 31 sites in 9 countries, we design, develop, produce, and market, alone or in cooperation, engines for civil and military aircraft, as well as for satellites. SAE has a network of civil engine maintenance facilities worldwide and offers its customers a full range of services: performance restoration, replacement of parts with limited lifespan, and inspection and maintenance of the entire engine and its equipment. To cope with the increased demand for LEAP engine maintenance in the coming years, Safran Aircraft Engines Services Casablanca (SAESC) has launched the construction of a new shop in Morocco. Our new workshop, located in the Casablanca-Settat region, will handle the maintenance of new types of civil aircraft engines (LEAP) that power, among others, the Airbus A320neo and the Boeing 737 Max.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Let's talk about you</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deploy and promote operational excellence standards (QRQC, 5S, IP) on the Site, and assess their maturity</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, coach and support continuous improvement projects with operational teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the development and monitoring of the site's progress strategy (Hoshin Kanri)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train employees in problem-solving methodologies and tools (Kaizen, Lean Six Sigma)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead periodic performance reviews</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage operational projects related to site start-ups, ramp-ups and expansions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage layout activities, visual management, and the organization of production areas.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sharing best practices between SAFRAN sites and CI activity reporting: KPI monitoring, gains measurement, action plan coordination and multi-site reporting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engineering degree with 3-5 years of experience in functions such as: Continuous improvement, Methods.</font></font></li><li>Formation / Certification Lean six Sigma Green Belt </li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: English (Fluent)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven track record of successful team or cross-functional management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy, analytical skills, the ability to step back and synthesize information</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to lead change and engage teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication skills (listening and feedback), negotiation skills, and leadership skills</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Area Manager - Ground Operations:</strong></p><br><br><p>Reporting to the respective Head of Ground Operations, the Area Manager leads and oversees airport operations across assigned regions to ensure safe, efficient, and compliant ground handling activities. The role supports the implementation of regional strategies and business plans in alignment with Air Arabia's operational, financial, and customer service objectives. Through effective stakeholder management, data-driven performance monitoring, and cross-functional coordination, the Area Manager ensures operational consistency, revenue protection, and service excellence across all stations.</p><br><br><p><strong>Key Result Responsibilities:</strong></p><br><br><p><strong>Strategic &amp; Operational Execution</strong></p><br><br><p>Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.<br>Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia's quality, safety, and regulatory standards.<br>Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.<br>Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.</p><br><br><p><br><strong>Stakeholder &amp; Contract Management</strong></p><br><br><p>Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.<br>Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.<br>Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.</p><br><br><p><br><strong>Performance Monitoring &amp; Compliance</strong></p><br><br><p>Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.<br>Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.<br>Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.</p><br><br><p><br><strong>People Leadership &amp; Development</strong></p><br><br><p>Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.<br>Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.<br>Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.</p><br><br> <br> Required profile : <p><strong>Qualification &amp; Work Experience</strong></p><br><br><ul><li>Bachelor's degree in aviation management, Business Administration, or related field; a Master's degree is an advantage.</li><li>5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.</li><li>Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).</li><li>Commercial and cost-awareness mindset with ability to link operations to ROI.</li><li>Strong leadership, analytical, and negotiation skills.</li><li>Excellent stakeholder management and vendor coordination capabilities</li><li>Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.</li><li>High sense of accountability, customer focus, and operational discipline.</li><li>Willingness to travel extensively across assigned regions.</li><li>Moroccan nationality/ residency is a must&nbsp;</li></ul> <br><br> </div>

<p>Safran Aircraft Engines (SAE) is a subsidiary of the Safran Group. Driven by nearly 15,000 employees across 31 sites in 9 countries. We design, develop, manufacture and market, alone or in partnership, engines for civil or military aircraft, as well as for satellites. SAE has a network of civil engine maintenance workshops worldwide and offers its customers a complete range of interventions: performance restoration, replacement of limited-life parts, inspection and maintenance of the entire engine and its equipment. To cope with the increase in LEAP engine maintenance in the coming years, Safran Aircraft Engines Services Casablanca (SAESC) has launched the construction of a new shop in Morocco. Our new workshop, located in the Casablanca-Settat region, will be responsible for the maintenance of new types of civil aircraft engines (LEAP) which equip, among others, the Airbus A320neo and the Boeing 737Max.</p><p>As a metrology technician, your objective will be to ensure the availability, in good condition, of all the tooling necessary for production within the set deadlines, in anticipation of operations selected by scheduling, planning, and in real time.</p><p>In this context, you will be led to:</p><ul><li>Receive tooling from their acquisition and record them in the internal tracking database;</li><li>Receive tooling after their external control and calibration;</li><li>Define the maintenance and control policy for each tooling from its acquisition. (periodicity, nature of control,);</li><li>Set up a library of technical files specific to each tooling;</li><li>Define the management method for each tooling: Management in complete kits, in disassembled parts, in consumables,</li><li>Categorize tooling according to their nature of use and their control requirements (Specific, standard,);</li><li>Define the control/calibration standards for each tooling according to the manufacturer's requirements;</li><li>Define a calibration and control schedule in line with the overall activity load program by producing a quarterly cost statement;</li><li>Choose calibration and control laboratories that have the authorization and accreditation to work on each type of tooling;</li><li>Read and verify the control/calibration reports issued by the control and calibration bodies;</li><li>Ensure the follow-up of tooling reforms in consultation with the relevant departments;</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bac +2/3 in Metrology with a minimum of 5 years of experience in tooling management within an industrial structure or a metrology laboratory.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose</strong></u></p><br><br><p>Research information security, fraud prevention techniques and recommend approaches for improving security posture. Participate in organizational policy setting to reduce the risk of loss from fraud, abuse and policies and procedures compliance violations.</p><br><br><p><u><strong>Key Result Responsibilities</strong></u></p><br><br><ul><li>Conduct the Fraud monitoring work and reduce the Fraud per Sales Ratio (FSR),</li><li>Conduct all facets of credit card fraud detection and prevention,</li><li>Must remain aware of new fraudulent activities that may violate security measures and participate in developing security procedures to minimize the risk of fraud,</li><li>Prepare monthly fraud transactions report made Via Contact Center,</li><li>Participate to Develop policies and procedures, ensure their implementation and monitor compliance.</li><li>Participate in Controls, field visits and investigations (non-disciplinary) as per agreed plan,</li><li>Participate in Evaluates the efficiency of internal processes and procedures; identifies risks, and irregularities in performance,</li><li>Maintains good working relationships with all departments, management and staff ensuring professional independence. </li></ul> <br> Required profile : <p><u><strong>Qualifications (Academic, training, languages)</strong></u></p><br><br><br><ul><li>Bachelor's degree in accounting/finance/business administration or equivalent; alternately a diploma in a related field combined with the needed working experience.</li><li>Proficiency in Microsoft Office</li><li>Highly analytical with good skills.</li><li>Fluent in English Language (French and Arabic are a plus).</li><li>In depth understanding of payment processing (credit card, ACH).</li><li>Proven skills in analyzing data,</li><li>Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.</li></ul><p><br><u><strong>Work Experience</strong></u></p><br><br><ul><li>3 + years of experience in consumer fraud mitigation in an online environment</li><li>2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low-cost airline experience is an advantage.</li><li>Professional membership / certification in Aviation industry is an advantage. </li></ul> <br><br> </div>

<p>Who are we? Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defense. Safran Aircraft Engines (SAE) is a subsidiary of the Safran Group. Driven by nearly 15,000 employees spread across 31 sites in 9 countries, SAE has been an aeronautical engine manufacturer for over 110 years. We design, develop, produce, and market, alone or in partnership, engines for civil or military aircraft, as well as for satellites. SAE has a network of civil engine maintenance workshops worldwide and offers its customers a complete range of interventions: performance restoration, replacement of limited-life parts, inspection and maintenance of the entire engine and its equipment. To cope with the increased pace of LEAP engine maintenance in the coming years, Safran Aircraft Engines Services Casablanca (SAESC) has launched the construction of a new shop in Morocco. Our new workshop located in the Casablanca-Settat region will be responsible for the maintenance of new types of civil aircraft engines (LEAP) which equip, among others, the Airbus A320neo and the Boeing 737Max. Within the production department, the Propulsion Revision Engineer is directly involved in the maintenance workshops to ensure the repair, reliability, and regulatory compliance of engines and their modules. In a context of high quality and safety requirements, he/she will integrate a structured support program, combining technical training and soft skills development, with the long-term objective of evolving into a production supervisor position. His/her main missions are as follows: Participate in heavy maintenance (overhaul) activities of the engines: dismantling, inspection, expertise, repair, and reassembly. Apply and enforce maintenance procedures, manufacturer manuals, and regulatory requirements. Contribute to airworthiness monitoring, parts traceability, and associated documentation. Collaborate closely with production, quality, methods, logistics, and test bench teams. Monitor performance indicators and contribute to continuous improvement actions. Progressively take on responsibilities to coordinate production teams, organize workshop activities, and ensure operational objectives are met.</p><p><strong>Desired Candidate Profile</strong></p><p>Your assets for this position: You have successful experience in a similar role and/or you have a professional diploma in aeronautics (or equivalent). A first experience in mechanics and knowledge of the aeronautics world will be a plus! You are recognized for your rigor and proactivity in your missions. The ability to work in a team will be essential. You are able to read and understand English, in order to consult technical documentation before any intervention on parts.&nbsp;</p>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues. Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><h3>Key Duties &amp; Responsibilities</h3><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><h3>Skills &amp; Experience</h3><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><h3>What Do We Offer You?</h3><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups *Applicable based on location*</li></ul><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Supply chain - Gestionnaire de la demande</p><br><br><p>Gestionnaire de Stock F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique, de l'espace et de la défense.<br>Safran Aircraft Engines est une société internationale qui compte plus de 15 000 collaborateurs répartis sur 31 sites dans 9 pays. Elle est spécialisée dans la conception, le développement, la production et la commercialisation de moteurs aéronautiques civils et militaires.<br>Leader mondial dans le domaine de la motorisation aéronautique, Safran Aircraft Engines s'engage avec ses partenaires pour garantir la sécurité et la performance des moteurs tout au long de leur cycle de vie.<br>Safran Aircraft Engines s'appuie sur un réseau mondial de maintenance afin d'assurer un accompagnement de proximité auprès de ses clients.<br>Safran Aircraft Engine Services Casablanca s'inscrit dans cette dynamique à travers la mise en place d'un atelier de maintenance aéronautique au Maroc.<br>Implanté dans la région Casablanca-Settat, le site a vocation à réaliser des opérations de maintenance des moteurs LEAP destinés notamment aux programmes Airbus A320neo et Boeing 737 MAX.<br>En tant que Gestionnaire de Stock, votre objectif consistera à assurer la fiabilité du stock physique et informatique des outillages, leur traçabilité et leur disponibilité au Magasin Outillage, conformément aux règles de gestion définies.<br>Dans ce cadre, vous serez amené à :<br>• Gérer les mouvements d'entrée, de sortie, de retour et de réintégration des outillages dans le système de gestion.<br>• Garantir l'identification, l'adressage et la mise à jour des données de stock.<br>• Réaliser les inventaires tournants et participer aux inventaires généraux.<br>• Analyser les écarts de stock et mettre en œuvre les actions de régularisation validées.<br>• Assurer le suivi des stocks à risque : manquants, en quarantaine, en attente de décision ou en réparation.<br>• Préparer les données de disponibilité pour les demandes atelier et les besoins de planification.<br>• Contribuer à l'amélioration de la précision des stocks et des standards de rangement.<br>• Assurer la traçabilité documentaire des mouvements et des justificatifs associés.<br>• Collaborer avec le Front Office sur les statuts techniques ayant un impact stock.<br>• Produire les indicateurs de stock, inventaire et disponibilité pour le Superviseur Magasin.</p><br><br><p>• Gestion de stock, inventaires et analyse des écarts.<br>• Maîtrise des règles d'identification, d'adressage et de traçabilité.<br>• Utilisation d'un système de gestion de stock ou WMS.<br>• Rigueur documentaire et capacité d'analyse des données.<br>• Communication avec le Magasin, le Front Office et les équipes opérationnelles.</p><br><br><p>Formation Bac+3 à Master en logistique, gestion de stock, supply chain ou domaine équivalent. Une expérience en magasin technique, inventaire ou gestion d'outillages est souhaitée.</p><br><br><br> </div>

<p>Job Description Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defense. Safran Aircraft Engines (SAE) is a company of the Safran Group. Driven by nearly 15,000 employees spread across 31 sites in 9 countries. We design, develop, produce and market, alone or in partnership, engines for civil or military aircraft, as well as for satellites. SAE has a network of civil engine maintenance shops around the world and offers its customers a complete range of interventions: performance restoration, replacement of limited-life parts, inspection and maintenance of the entire engine and its equipment. To cope with the ramp-up of LEAP engine maintenance in the coming years, Safran Aircraft Engines Services Casablanca (SAESC) has launched the construction of a new shop in Morocco. Our new workshop located in the Casablanca-Settat region will ensure the maintenance of new types of civil aircraft engines (LEAP) which equip, among others, the Airbus A320neo and the Boeing 737Max.</p><p>As a Subcontracting Pilot, your objective will be to manage subcontracted elements as well as the portfolio of assigned subcontractors from the issuance of the Purchase Order to payment. In this context, you will be led to:</p><ul><li>Follow up and chase subcontractors to ensure deadlines are met;</li><li>Control and validate subcontracting quotes and invoices;</li><li>Develop activity reporting, measure subcontractor performance and propose improvement plans;</li><li>Coordinate with Engine Owners for the validation of identified alternative solutions;</li><li>Monitor supplier payments by closely following up on overdue debts with the finance department;</li><li>Ensure and monitor actions related to resolving delay incidents to meet logistical commitments and avoid production stoppages;</li><li>Participate in stock optimization (VEX) within the supply perimeter in collaboration with the stock manager;</li></ul><b>Job Requirements</b><p>Engineering school with a specialization in industrial/logistics engineering, with initial experience in supply or subcontracting management in an industrial structure, preferably in the aeronautics or automotive sector.</p>But what else? (advantages, specific features, etc.)<p>Skills: Ease of teamwork, Priority management, Initiative, Analytical and synthesis skills, Communication skills, In-depth knowledge of supply management, In-depth knowledge of flow management, Stock management, Mastery of SAP</p><p><strong>Desired Candidate Profile</strong></p><p>Engineering school option industrial/logistics engineering, having a first experience in supply or subcontracting management in an industrial structure preferably in the aeronautical or automotive field.</p><p>Skills : Ease of working in a team, Priority management, Spirit of initiative, Capacity for analysis and synthesis, Sense of communication, In-depth knowledge of supply management, In-depth knowledge of flow management, Stock management, Mastery of SAP</p>

<p>Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defense. Safran Aircraft Engines (SAE) is a company of the Safran Group. Driven by nearly 15,000 employees across 31 sites in 9 countries, SAE has been an aeronautical engine manufacturer for over 110 years. We design, develop, produce and market, alone or in cooperation, engines for civil or military aircraft, as well as for satellites. SAE has a network of civil engine maintenance workshops worldwide and offers its customers a complete range of interventions: performance restoration, replacement of limited-life parts, inspection and maintenance of the entire engine and its equipment. To cope with the increasing pace of LEAP engine maintenance in the coming years, Safran Aircraft Engines Services Casablanca (SAESC) has launched the construction of a new shop in Morocco. Our new workshop located in the Casablanca-Settat region will ensure the maintenance of new types of civil aircraft engines (LEAP) which equip, in particular, the Airbus A320neo and the Boeing 737Max.</p><p>Discover your future role!</p><p>As General Services Manager, you will have the following responsibilities:</p><ul><li>Ensure user support in the field of General Services for: services related to operations, services and customers on the site, analysis, monitoring and execution of Works.</li><li>Ensure the site is covered and protected, providing the energy, fluids and services necessary for its operation, as well as taking into account requests for Works / fitting out of workspaces:<ul><li>with the required level of quality and continuity,</li><li>optimized cost and continuous improvement,</li><li>in compliance with current regulations,</li><li>in compliance with Safran Group HSE rules (energy control, ergonomics, etc.),</li><li>with a view to improving working conditions and personnel safety,</li><li>with a view to adapting to the evolution of activities present on the site.</li></ul></li><li>Continuously improve user support under the best technical and economic conditions with the permanent HSE objective.</li><li>Implement and ensure the monitoring/steering of the necessary Operating contracts:<ul><li>for the smooth running of the site,</li><li>for the maintenance of services in place at the Establishment,</li><li>for the conservation of the site's real estate assets.</li></ul></li><li>Develop and monitor the Master Plan for sites, technical installations and heritage maintenance in correlation with the evolution of site activities.</li><li>Ensure and carry out the planning and budgetary monitoring (expenses and investment) of the General Services department.</li><li>Lead and manage the activity and development of the General Services department members.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>8 years of experience as a General Services Manager in the industrial world</li><li>Skills: Civil engineering / building, Supplier management/steering, Infrastructure / building management, Mastery of remote building steering and management (BMS: Building Management System), Keep building plans up to date using Autocad, Electrical knowledge: Electrical certifications mini H0/B0, HVAC: Heating / air conditioning / ventilation, Mastery of CMMS: (software used CARL Source), Drafting of specifications</li><li>Candidate Profile: Customer service orientation, Priority management, Management (8 people)</li></ul>

<p>POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><h2>PREFERRED QUALIFICATIONS</h2><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 2 years of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>About Us</span></b></p><br><p><span>Let’s go on an adventure together!&nbsp;&nbsp;</span></p><br><p><span>Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.</span></p><br><p><span>For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.&nbsp;</span></p><br><p><span>At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers —&nbsp; you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.&nbsp;</span></p><br><p><span>Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.&nbsp;</span></p><br><p><br><span>Feel like this could be the right fit? We think so too, and we’re already </span><i><span>way too excited </span></i><span>to meet you.</span></p><br><p><b>About The Role</b></p><br><p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues.</p><br><br><p>Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><br><br><p><b>Key Duties &amp; Responsibilities</b></p><br><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><br><p><b>Skills &amp; Experience</b></p><br><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><br><p><b>What Do We Offer You?</b></p><br><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups</li></ul><p>*Applicable based on location*</p><br><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.</p><br><p>G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><br><br> </div>