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Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role.
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<br> Job : <p>Reporting to the Head of Reproduction and Breeding, your main mission will be to contribute to the execution of the roadmap regarding genetic improvement and performance by supervising all processes related to equine health and reproduction.</p><br><br><p>As such, your main activities will be:</p><br><br><p><strong>Implementation of Equine Reproduction Objectives on Technical and Administrative levels and the Health of the Company's Horses</strong><br>- Ensure compliance with reproduction procedures to guarantee the quality and conformity of practices<br>- Provide close gynecological monitoring of mares at the Stud Farm's reproduction center, ensuring their well-being and health<br>- Guarantee the smooth running of the breeding season at the Stud Farm and in the reproduction centers in your region<br>- Actively participate in organizing the allocation of resources, whether qualified personnel or stallions, within the Stud Farm's affiliated reproduction centers<br>- Ensure the completeness and accuracy of documentary databases in information systems, ensuring efficient information management<br>- Maintain vigilant monitoring of supplies and quality of stocks related to reproduction, ensuring that necessary resources are available to support ongoing operations<br><strong>Monitoring Horse Health and Well-being</strong><br>- Establish and follow a health prophylaxis calendar to ensure the preventive health of horses<br>- Develop and monitor the feeding program, including distribution, to maintain adequate and balanced nutrition<br>- Establish and monitor a farriery program to maintain the health of horses' hooves and feet<br>- Provide curative treatments as needed to ensure the recovery of sick or injured horses<br>- Supervise and monitor the interventions of contracted veterinarians to ensure appropriate medical care<br>- Ensure monitoring of supplies and quality of stocks related to the management of stables and horses to maintain necessary resources<br>- Establish and monitor a horse training program to ensure their physical condition, training, and well-being<br><strong>Reporting and Performance Monitoring</strong><br>- Monitor reproduction indicators, collecting data and analyzing the performance of reproduction processes<br>- Generate periodic reports on reproduction, providing quantitative information and trend analyses<br><strong>Team Management</strong><br>- Supervise, lead, develop, and drive the performance of the team</p><br><br> <br> <br> Required profile : <p>As a potential candidate, you:</p><br><br><ul><li>Have a veterinary medicine degree with proven experience of 5 to 10 years minimum, ideally in the equine world;</li><li>Manage equine reproduction</li><li>Have knowledge of reproduction and insemination procedures</li><li>Manage horse feeding and the stables for breeding stallions</li><li>Manage teams and drive performance</li><li>Are results-oriented</li><li>Are rigorous and organized</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Your career at VEO Ready to enter the exciting world of B2B services? Discover VEO Worldwide, your gateway to a dynamic career! For 19 years, we have been revolutionizing the business sector in Europe. Our adventure began when NOZ, the European leader in destocking, started expanding into Eastern Europe and Africa in 2006. We were immediately inspired by their vision and dynamism. At VEO, we are determined to find innovative solutions to help companies make the most of their unsold stock, such as old collections, short-dated products, and cancelled orders. Efficiency is our watchword! And that's not all: we have offices in 9 countries, and we are delighted to announce the opening of a new office in India in 2024! Join us and be part of a team committed to values such as commitment, transparency, solidarity, continuous improvement, and competence. These values are not just words; they guide everything we do. Let's make a difference together! We want to strengthen our Casablanca team and are recruiting an Administrative HR Assistant.</p><p>Your main missions will be:</p><ul><li>Ensure the preparation and finalization of contracts and necessary HR documents for logistics platform employees;</li><li>Provide support to platform administrative assistants through effective and professional communication;</li><li>Carry out other administrative and operational activities, ensuring the accuracy and quality of the information provided;</li><li>Interact directly with employees and administrative assistants in France by email and through other communication channels;</li><li>Ensure compliance with legal standards relating to the protection, secrecy, and confidentiality of data and information.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma from higher education</li><li>Good command of French, written and spoken (minimum B2)</li><li>Organization, attention to detail, rigor</li><li>Communication skills, team spirit</li><li>Basic knowledge of MS Office</li><li>Ability to manage a large volume of documents and meet deadlines</li><li>Previous experience in administrative functions will be an asset.</li></ul><p></p></section>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p>The Coordinator provides administrative assistance to Catering and Conference Service Managers assisting with contracts, BEO’s, and office administration :</p><br><br><ul><li><p><span>Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails.</span></p><br><br></li><li><p><span>Facilitate all aspects of internal Four Seasons Resort Meeting Program under the guidance of the Catering Manager .</span></p><br><br></li><li><p><span>Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes. </span></p><br><br></li><li><p><span>Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers.</span></p><br><br></li><li><p>Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns.</p><br><br></li></ul><br><br><br><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br>The Guestroom Attendant is responsible for maintaining clean, safe, and comfortable guest rooms in accordance with company and brand standards. This role demonstrates respect, professionalism, and attention to detail while ensuring the highest levels of cleanliness, responding to guest requests, and contributing to an exceptional guest experience.<br><br><br><br><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>Key Activities of this Position:</p><br><br><p>People Functions:</p><br><br><p>• Maintain harmonious and professional relationship with all departments and Home Office.</p><br><br><p>• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>• Must have strong interpersonal skills and be able to relate to all levels of management.</p><br><br><p>• Must be able to assist hotel guests with technical requirements and issues.</p><br><br><p>• Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.</p><br><br><p>• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.</p><br><br><p>• During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time.</p><br><br><p>• During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads.</p><br><br><p>• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</p><br><br><p>Product Functions:</p><br><br><p>• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</p><br><br><p>• Establish and maintain user procedures and hardware familiarization for all systems.</p><br><br><p>• Establish and maintain system security procedures consistent with control requirements and corporate policy.</p><br><br><p>• Maintain accurate records of system files; software and hardware issues and service requirements.</p><br><br><p>• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.</p><br><br><p>• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.</p><br><br><p>• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).</p><br><br><p>• Administer Lotus Notes, connection to global VPN and other communication tools</p><br><br><p>• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.</p><br><br><p>• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.</p><br><br><p>• As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.</p><br><br><p>• Good knowledge and support for Desktop OS and applications.</p><br><br><p>• Provide direct guest support and quality support to function rooms and conference services.</p><br><br><p>• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.</p><br><br><p>Profit Functions:</p><br><br><p>• Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.</p><br><br><p>• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.</p><br><br><p>• Implement technology “best practices” from other Four Seasons properties that are workable.</p><br><br><p>• Establish product lifecycle management for hardware/software and 10-year capital planning for technology.</p><br><br><p>• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.</p><br><br><p>New Opening:</p><br><br><p>• Must be able to lead and maintain control over 50 vendors/contractors at any one time.</p><br><br><p>• Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.</p><br><br><p>• Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders.</p><br><br><br><br><br><br><br> </div>
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<p>Logistics Coordinator/Logistics Site Manager</p><br><p>- - - - - - - - - - - -</p><br><br><p><b>KEY EXPECTED ACHIEVEMENTS:</b></p><br><br><ul><li><span>Ensure application of Health and safety rules with full compliance to local regulations as well as Michelin group directives</span></li><li><span>Managing in the ERP inventory consistency with WMS by allocating the right inventory in the right sub-inventory (old dot, damaged, returns, etc.) and correcting stock discrepancies in the ERP.</span></li><li><span>Guarantee the execution of deliveries to ensure compliance with the delivery timescales and the costs.</span></li><li><span>Optimize load plans in accordance with delivery dates, filling rates & customer requirements, with 3PL</span></li><li><span>Ensure smooth operations and adjust inbound/outbound capacities with 3PL and 3rd parties.</span></li><li><span>Adjust van runs in accordance with customer lead time, delivery calendar.</span></li><li><span>Ensure compliance with the Original Commitment Rate (OCR) to customers.</span></li><li><span>Propose adjustments to the Region (inland lead time / capacity storage) for optimum efficiency.</span></li><li><span>Manage requests by providing timely answers to queries, closing the loop with customers and implementing corrective actions to eliminate recurrences.</span></li><li><span>Be the contact person for any initiative or action with local authorities (customs, etc.)</span></li><li><span>Ensure compliance to internal control and audit procedures</span></li></ul><br><br><p><b>Safety:</b></p><br><br><ul><li>Collaborate with different stakeholders to make sure safety policies are up to date.</li><li><span>Training to the team members (internal and external) and to visitors on safety policies and procedures.</span><br> </li></ul><p><b><u>Logistics:</u></b></p><br><br><ul><li><span>Steer the business with regards to Customs, Logistics operations, Financial etc. by planning and leading weekly meetings with internal and external stakeholders 3PL, BSC Support teams, agency teams.</span></li><li><span>Steer Operations planning on a weekly basis and a daily basis to make sure the customer is provided with accurate visibility and informed of any changes proactively.</span></li><li><span>Follow up on stocks and accurate reporting for internal control</span></li><li><span>Responsible for the Logistics performance of their perimeter (log cost / ton , Cost /Turnover rate , Inventory quality and integrity … )</span></li><li><span>Lead progress plan for his / her perimeter (cost optimisation , continuous improvement … ) following lean methodology and tools , and aligned to region PESC ambitions ( SC Economic Performance )</span></li><li><span>Lead tendering process and related network studies and ensure end to end logistics budgets are under control when contract renewals or new business set up launch.</span></li><li><span>Ensure all processes deployed within the internal control work frame and compliant to the group directives</span><br> </li></ul><p><b><u>CSR (Customer Service Representative):</u></b></p><br><br><ul><li><span>Order Processing: Create Sales orders ensuring the correct pricing is being used and that the items setup is well done.</span></li><li><span>Work closely with the customer to assess PIPO (Phase-in Phase-out) and ensure a smooth portfolio.</span></li><li><span>Balance the volumes and planned orders with multiple customers.</span></li><li><span>Invoice processing and POD (Proof of Delivery): prepare invoices, BL, credit notes for each delivery.</span></li><li><span>Ensure the cumulative orders are aligned between customers systems and our internal systems.</span><br> </li></ul><p><b>BI (Data Visualization & Reporting):</b></p><br><br><ul><li><span>Deploy dashboards for up-to-date data and reporting.</span></li><li><span>Ensure data accuracy through regular updates, maintenance and review with the team.</span><br> </li></ul><p><b><u>Customs Activities:</u></b></p><br><br><ul><li><span>Communicate the HS codes from Trade automation tool.</span></li><li><span>Control the HS codes in Trade automation and highlight any mismatch to the team.</span></li><li><span>Verify and validate all customs documentation accuracy with the Import team and make sure no errors are detected.</span></li><li><span>Collaborate with Customs authorities to make sure all their queries are answered especially related to authorized economic operator, norms and regulations, etc.</span></li></ul><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><br><span><span><span><span>Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel.</span><br><span>Il/ elle doit connaître parfaitement les horaires </span><span>d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé </span><span>par chacun des services respectifs.</span><br><span>Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable.</span><br><span>Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente </span><span>présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour </span><span>correspondre aux attentes d’une clientèle haut de gamme.</span><br><span>Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle </span><span>est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera.</span></span></span></span></p><br><br><br><p><span><span><span><b><span>FONCTIONS ESSENTIELLES :</span></b><br><span>1. Offrir aux clients un service agréable, efficace et professionnel conformément aux </span><span>standards Four Seasons</span><br><span>2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou </span><span>externe, et en mettant en relation avec le poste désiré en fonction de sa requête.</span><br><span>3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel.</span><br><span>4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, </span><span>des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une </span></span></span></span><span><span><span><span>chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries</span></span></span></span><br> </p><br><br><p><span><span><span><span>vocales.</span><br><span>5. Savoir organiser une conférence Call.</span><br><span>6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur</span><br><span>chambre ou en salle de réunion.</span><br><span>7. Assister les clients dans leurs appels locaux, nationaux ou internationaux.</span><br><span>8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes </span><span>téléphoniques, fax et accès internet.</span><br><span>9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel.</span><br><span>10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les </span><span>efforts appropriés.</span><br><span>11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider </span><span>dans leurs tâches.</span><br><b><span>FONCTIONS SECONDAIRES :</span></b><br><span>1. Donner des informations générales à tous les appelants et à se familiariser avec les </span><span>services de l’hôtel, les heures d’opérations, les activités journalières, les fonctions </span><span>spéciales, etc.</span><br><span>2. Rapporter et mettre sous fichiers tous les problèmes et les maintenances téléphoniques.</span><br><span>3. Assister le chef de service dans la réconciliation des factures du mois.</span><br><span>4. Maintenir en bon état d’usage les équipements téléphoniques</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><u><span>OBJECTIF PRIMAIRE:</span></u></p><br><br><p><span><span>La Réceptionniste Spa assurer un excellent </span><span> accueil aux clients, organise</span><span> le lien des réservations des soins entre les clients et les </span><span>spa thérapeute</span><span>.</span></span></p><br><br><br><p><u><span>FONCTIONS PRIMAIRES :</span></u></p><br><br><br><ul><li><p><span><span>Elle</span><span> sera </span><span>soucieuse</span><span> en permanence de la qualité de son travail, de la satisfaction du client.</span></span></p><br><br></li></ul><br><ul><li><p><span><span> Assister les clients dans leurs besoins et attentes</span></span></p><br><br></li><li><p><span><span>Elle </span><span>doit avoir le sourire, être aimable</span></span></p><br><br></li><li><p><span><span>Tenue vestimentaire et maquillage irréprochable</span></span></p><br><br></li><li><p><span><span>Elle </span><span>aura un sens aigu de l’hygiène, de la </span><span>sécurité.</span></span></p><br><br></li><li><p><span><span>Veiller sur la bonne tenue et ambiance de l’accueil de l’institut :</span></span></p><br><br></li></ul><br><ul><li><p><span><span>La propreté</span></span></p><br><br></li><li><p><span><span>Les senteurs</span></span></p><br><br></li><li><p><span><span>La musique d’ambiance</span><span>…</span></span></p><br><br></li><li><p><span><span>Commercialiser les prestations dispensées </span><span>au Spa</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maîtriser les différentes prestations</span></span></p><br><br></li><li><p><span><span>Veiller à la bonne mise en place des plannings cabines</span></span></p><br><br></li><li><p><span><span>Veiller au respect des règles d’hygiène</span></span></p><br><br></li><li><p><span><span>Rapporter à la responsable et/ou assistante toute anomalie, dysfonctionnement ou remarque sur le log book (registre de passation)</span></span></p><br><br></li><li><p><span><span>gérer le planning des réservations des différentes prestations </span></span></p><br><br></li></ul><br><ul><li><p><span><span>s’assurer et veiller que toute prestation fasse objet d’une facture (aucune dérogation n’est admise)</span></span></p><br><br></li><li><p><span><span>veiller que la clôture du soir soit </span><span>correct</span><span> et bien enregistrer sur </span><span>le système.</span></span></p><br><br></li><li><p><span><span>Assurer les prélèvements des produits en cas d’absence de l’assistant responsable.</span></span></p><br><br></li><li><p><span><span>veiller à la bonne gestion des produits des soins :</span></span></p><br><br></li><li><p><span><span>utiliser des bons de prélèvement et de transfert pour tout produit provenant de l’économat.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les horaires de prélèvement lundi et vendredi </span></span></p><br><br></li></ul><br><br><p><u><span>MISSIONS SECONDAIRES :</span></u></p><br><br><ul><li><p><span><span>Respecter les Standards Four </span><span>Seasons</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les normes d’hygiène et de sécurité</span></span></p><br><br></li><li><p><span><span>Participer aux réunions de service</span></span></p><br><br></li><li><p><span><span>Démontrer un haut niveau d’éthique, d’intégrité et de professionnalisme en toutes situations</span></span></p><br><br></li><li><p><span><span>Travailler en harmonie avec ses collègues et ses supérieurs hiérarchiques</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><span><b>About Four Seasons:</b></span></span></span></p><br><br><p><span><span><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</span></span></span></p><br><br><br><p><span><span><span><b>About the location:</b></span></span></span></p><br><br><p><span><span><span>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</span></span></span></p><br><br><br><p><span><span>To contribute to the provision of a progressive Human Resources service that satisfies employee perceptions of a leading employer, and the operational requirements of the business.</span></span></p><br><br><br><p><span><span>Main Duties and Responsibilities:</span></span></p><br><br><p><span><span>· The ability to maintain the HR System including input, output and report processing. Also to cross-train the mi</span></span><span><span>ddle management about HR processes.</span></span></p><br><br><p><span><span>· The ability to maintain details in all aspects of work including, but not limited to, data input and maintenance of records in various areas.</span></span></p><br><br><p><span><span>· The ability to generate all required local reports and required by home office.</span></span></p><br><br><p><span><span>· The ability to process with payroll cycle and maintain confidential information and to properly document information for payroll and audit purposes, i.e. new hire, personal information, wage changes, termination, promotion, etc.</span></span></p><br><br><p><span><span>· The ability to maintain friendly, cordial relations with all employees.</span></span></p><br><br><p><span><span>· The ability to attend and participate in employee functions as expected, representing Human Resources and the Hotel accordingly both on and off hotel property.</span></span></p><br><br><p><span><span>· The ability to keep accurate records for national insurance enrollment.</span></span></p><br><br><p><span><span>· The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, events and meetings</span></span></p><br><br><p><span><span>· The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.</span></span></p><br><br><p><span><span>· The ability to respond properly in any hotel emergency or safety situation.</span></span></p><br><br><p><span><span>· The ability to perform other tasks or projects as assigned by hotel management and staff.</span></span></p><br><br><p><span><span>· The ability to administer and train employees on behalf of Human Resources local labor process and Four Seasons P&C policies.</span></span></p><br><br><p><span><span>· The ability to conduct quarterly Visa audits, trace expiration and make corrections.</span></span></p><br><br><p><span><span>· The ability to produce the accident report for home office.</span></span></p><br><br><p><span><span>· To assist in the administrations of the Employee and Management opinion survey</span></span></p><br><br><p><span><span>· To assist the management team with disciplinary issues and process.</span></span></p><br><br><p><span><span>· The ability to actively support the Safety and Direct line Committee.</span></span></p><br><br><p><span><span>· The ability to administer the employee performance and salary review program.</span></span></p><br><br><p><span><span>· The ability to assist in the annual performance review cycle.</span></span></p><br><br><p><span><span>· The ability to assist management and line employees with any concerns or questions.</span></span></p><br><br><p><span><span>· The ability to administer the Pension Plan and to be the Arbiter for the hotel’s group life scheme.</span></span></p><br><br><p><span><span>· The ability to prepare the monthly/quarterly/annual HR dashboard including all critical KPI</span></span></p><br><br><p><span><span>· The ability to participate in the rotation of all bulletin board materials.</span></span></p><br><br><p><span><span>· The ability to supervise and coordinate with the cafeteria tam to ensure the best quality of food, cleanliness and service.</span></span></p><br><br><p><span><span>· The ability to ensure that the employee locker room is clean and orderly.</span></span></p><br><br><p><span><span>· The ability to manage of health topics in coordination with the nurse and the house doctor</span></span></p><br><br><br><p><span><span><span><b>What we offer: </b></span></span></span></p><br><br><p><br><span><span><span>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</span></span></span></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><span><b>About Four Seasons:</b></span></span></span></p><br><br><p><span><span><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</span></span></span></p><br><br><br><p><span><span><span><b>About the location:</b></span></span></span></p><br><br><p><span><span><span>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</span></span></span></p><br><br><br><p><span><span>To contribute to the provision of a progressive Human Resources service that satisfies employee perceptions of a leading employer, and the operational requirements of the business.</span></span></p><br><br><br><p><span><span>Main Duties and Responsibilities:</span></span></p><br><br><p><span><span>· The ability to maintain the HR System including input, output and report processing. Also to cross-train the mi</span></span><span><span>ddle management about HR processes.</span></span></p><br><br><p><span><span>· The ability to maintain details in all aspects of work including, but not limited to, data input and maintenance of records in various areas.</span></span></p><br><br><p><span><span>· The ability to generate all required local reports and required by home office.</span></span></p><br><br><p><span><span>· The ability to process with payroll cycle and maintain confidential information and to properly document information for payroll and audit purposes, i.e. new hire, personal information, wage changes, termination, promotion, etc.</span></span></p><br><br><p><span><span>· The ability to maintain friendly, cordial relations with all employees.</span></span></p><br><br><p><span><span>· The ability to attend and participate in employee functions as expected, representing Human Resources and the Hotel accordingly both on and off hotel property.</span></span></p><br><br><p><span><span>· The ability to keep accurate records for national insurance enrollment.</span></span></p><br><br><p><span><span>· The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, events and meetings</span></span></p><br><br><p><span><span>· The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.</span></span></p><br><br><p><span><span>· The ability to respond properly in any hotel emergency or safety situation.</span></span></p><br><br><p><span><span>· The ability to perform other tasks or projects as assigned by hotel management and staff.</span></span></p><br><br><p><span><span>· The ability to administer and train employees on behalf of Human Resources local labor process and Four Seasons P&C policies.</span></span></p><br><br><p><span><span>· The ability to conduct quarterly Visa audits, trace expiration and make corrections.</span></span></p><br><br><p><span><span>· The ability to produce the accident report for home office.</span></span></p><br><br><p><span><span>· To assist in the administrations of the Employee and Management opinion survey</span></span></p><br><br><p><span><span>· To assist the management team with disciplinary issues and process.</span></span></p><br><br><p><span><span>· The ability to actively support the Safety and Direct line Committee.</span></span></p><br><br><p><span><span>· The ability to administer the employee performance and salary review program.</span></span></p><br><br><p><span><span>· The ability to assist in the annual performance review cycle.</span></span></p><br><br><p><span><span>· The ability to assist management and line employees with any concerns or questions.</span></span></p><br><br><p><span><span>· The ability to administer the Pension Plan and to be the Arbiter for the hotel’s group life scheme.</span></span></p><br><br><p><span><span>· The ability to prepare the monthly/quarterly/annual HR dashboard including all critical KPI</span></span></p><br><br><p><span><span>· The ability to participate in the rotation of all bulletin board materials.</span></span></p><br><br><p><span><span>· The ability to supervise and coordinate with the cafeteria tam to ensure the best quality of food, cleanliness and service.</span></span></p><br><br><p><span><span>· The ability to ensure that the employee locker room is clean and orderly.</span></span></p><br><br><p><span><span>· The ability to manage of health topics in coordination with the nurse and the house doctor</span></span></p><br><br><br><p><span><span><span><b>What we offer: </b></span></span></span></p><br><br><p><br><span><span><span>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</span></span></span></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><u><span>OBJECTIF PRIMAIRE:</span></u></p><br><br><p><span><span>La Réceptionniste Spa assurer un excellent </span><span> accueil aux clients, organise</span><span> le lien des réservations des soins entre les clients et les </span><span>spa thérapeute</span><span>.</span></span></p><br><br><br><p><u><span>FONCTIONS PRIMAIRES :</span></u></p><br><br><br><ul><li><p><span><span>Elle</span><span> sera </span><span>soucieuse</span><span> en permanence de la qualité de son travail, de la satisfaction du client.</span></span></p><br><br></li></ul><br><ul><li><p><span><span> Assister les clients dans leurs besoins et attentes</span></span></p><br><br></li><li><p><span><span>Elle </span><span>doit avoir le sourire, être aimable</span></span></p><br><br></li><li><p><span><span>Tenue vestimentaire et maquillage irréprochable</span></span></p><br><br></li><li><p><span><span>Elle </span><span>aura un sens aigu de l’hygiène, de la </span><span>sécurité.</span></span></p><br><br></li><li><p><span><span>Veiller sur la bonne tenue et ambiance de l’accueil de l’institut :</span></span></p><br><br></li></ul><br><ul><li><p><span><span>La propreté</span></span></p><br><br></li><li><p><span><span>Les senteurs</span></span></p><br><br></li><li><p><span><span>La musique d’ambiance</span><span>…</span></span></p><br><br></li><li><p><span><span>Commercialiser les prestations dispensées </span><span>au Spa</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maîtriser les différentes prestations</span></span></p><br><br></li><li><p><span><span>Veiller à la bonne mise en place des plannings cabines</span></span></p><br><br></li><li><p><span><span>Veiller au respect des règles d’hygiène</span></span></p><br><br></li><li><p><span><span>Rapporter à la responsable et/ou assistante toute anomalie, dysfonctionnement ou remarque sur le log book (registre de passation)</span></span></p><br><br></li><li><p><span><span>gérer le planning des réservations des différentes prestations </span></span></p><br><br></li></ul><br><ul><li><p><span><span>s’assurer et veiller que toute prestation fasse objet d’une facture (aucune dérogation n’est admise)</span></span></p><br><br></li><li><p><span><span>veiller que la clôture du soir soit </span><span>correct</span><span> et bien enregistrer sur </span><span>le système.</span></span></p><br><br></li><li><p><span><span>Assurer les prélèvements des produits en cas d’absence de l’assistant responsable.</span></span></p><br><br></li><li><p><span><span>veiller à la bonne gestion des produits des soins :</span></span></p><br><br></li><li><p><span><span>utiliser des bons de prélèvement et de transfert pour tout produit provenant de l’économat.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les horaires de prélèvement lundi et vendredi </span></span></p><br><br></li></ul><br><br><p><u><span>MISSIONS SECONDAIRES :</span></u></p><br><br><ul><li><p><span><span>Respecter les Standards Four </span><span>Seasons</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les normes d’hygiène et de sécurité</span></span></p><br><br></li><li><p><span><span>Participer aux réunions de service</span></span></p><br><br></li><li><p><span><span>Démontrer un haut niveau d’éthique, d’intégrité et de professionnalisme en toutes situations</span></span></p><br><br></li><li><p><span><span>Travailler en harmonie avec ses collègues et ses supérieurs hiérarchiques</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><br><span><span><span><span>Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel.</span><br><span>Il/ elle doit connaître parfaitement les horaires </span><span>d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé </span><span>par chacun des services respectifs.</span><br><span>Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable.</span><br><span>Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente </span><span>présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour </span><span>correspondre aux attentes d’une clientèle haut de gamme.</span><br><span>Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle </span><span>est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera.</span></span></span></span></p><br><br><br><p><span><span><span><b><span>FONCTIONS ESSENTIELLES :</span></b><br><span>1. Offrir aux clients un service agréable, efficace et professionnel conformément aux </span><span>standards Four Seasons</span><br><span>2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou </span><span>externe, et en mettant en relation avec le poste désiré en fonction de sa requête.</span><br><span>3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel.</span><br><span>4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, </span><span>des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une </span></span></span></span><span><span><span><span>chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries</span></span></span></span><br> </p><br><br><p><span><span><span><span>vocales.</span><br><span>5. Savoir organiser une conférence Call.</span><br><span>6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur</span><br><span>chambre ou en salle de réunion.</span><br><span>7. Assister les clients dans leurs appels locaux, nationaux ou internationaux.</span><br><span>8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes </span><span>téléphoniques, fax et accès internet.</span><br><span>9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel.</span><br><span>10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les </span><span>efforts appropriés.</span><br><span>11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider </span><span>dans leurs tâches.</span><br><b><span>FONCTIONS SECONDAIRES :</span></b><br><span>1. Donner des informations générales à tous les appelants et à se familiariser avec les </span><span>services de l’hôtel, les heures d’opérations, les activités journalières, les fonctions </span><span>spéciales, etc.</span><br><span>2. Rapporter et mettre sous fichiers tous les problèmes et les maintenances téléphoniques.</span><br><span>3. Assister le chef de service dans la réconciliation des factures du mois.</span><br><span>4. Maintenir en bon état d’usage les équipements téléphoniques</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales & marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience </span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><b><u><span>What you will do:</span></u></b></p><br><br><ul><li><span><span>The Director will oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’</span><span>compensation</span><span>and legal matters related to hotel employees.</span></span></li></ul><br><ul><li><span><span>Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as</span><span>establish</span><span>a regular performance appraisal program for all staff.</span></span></li></ul><br><ul><li><span><span>Assess the development and effectiveness of all levels of employees and the</span><span>manpower</span><span>needs of the hotel using succession planning and</span><span>assisting</span><span>management with career planning and counseling.</span></span></li></ul><br><ul><li><span><span>Supervise the financial issues for the P&C budget including benefits, labor & salary</span><span>reports</span><span>and plan cost effective events within the P&C budget guidelines.</span></span></li></ul><br><ul><li><span><span>Establish and implement recruitment,</span><span>selection</span><span>,</span><span>placement</span><span>and pre-employment procedures</span><span>in accordance with</span><span>Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines</span></span></li></ul><br><br><p><b><u><span>What you bring:</span></u></b></p><br><br><ul><li><span><span>Previous</span><span>Experience in a Director of People & Culture or Assistant Director of People & Culture role</span><span>required</span><span>, preferably within a luxury hotel environment</span></span></li></ul><br><ul><li><span><span>Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have</span><span>previous</span><span>relevant work experience. </span></span></li></ul><br><ul><li><span><span>A passion for service in Luxury Hospitality while</span><span>possessing</span><span>strong financial acumen and ability to understand strategic financial planning and budgeting.</span></span></li></ul><br><ul><li><span><span>Strong problem-solving, decision-making, conflict-</span><span>resolution</span><span>and strategic-thinking skills.</span></span></li></ul><br><ul><li><span><span>Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development</span><span>.</span></span></li></ul><br><ul><li><span><span>Excellent emotional intelligence and interpersonal skills</span></span></li></ul><br><ul><li><span><span>Exceptional communication skills and command of</span><span>Frenc</span><span>h and English language</span></span></li></ul><br><ul><li><span><span>Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within</span></span></li></ul><br><ul><li><span><span>Play an active role in our Wellness programs and</span><span>responsible</span><span>for leading successful Diversity Inclusion and Belonging initiatives. </span></span></li></ul><br><ul><li><span><span>Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces.</span></span></li></ul><br><p><b>What we offer</b></p><br><br><ul><li>Competitive Salary accompanied by a comprehensive Annual Incentive Plan & Benefits Package.</li><li>Complimentary Employee Meals.</li><li>Complimentary Nights at Four Seasons Hotels & Resorts worldwide.</li><li>Ongoing learning, development, and global Career Growth opportunities within the Four Seasons network.</li></ul><br><p>If you are ready to take the next step in your career and embrace the opportunity to work for a <b>world‑renowned luxury hospitality brand</b>, we would love to get to know you. Apply today to shape the future of luxury hospitality in Morocco!</p><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle. </p><br><br><br>Position Summary<p>The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.</p><br><br>Key ResponsibilitiesGuest Service<ul><li>Greet guests and visitors with professionalism, warmth, and genuine hospitality.</li><li>Open doors for arriving and departing guests.</li><li>Welcome guests by name whenever possible.</li><li>Provide directions, information about hotel facilities, local attractions, and transportation options.</li><li>Anticipate guest needs and offer assistance proactively.</li></ul>Arrival and Departure Assistance<ul><li>Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.</li><li>Assist guests entering and exiting vehicles.</li><li>Manage luggage assistance requests and communicate with the Bell Desk.</li><li>Escort guests when necessary.</li></ul>Transportation Management<ul><li>Organize taxi, limousine, and other transportation services for guests.</li><li>Assist with valet parking coordination where applicable.</li><li>Maintain orderly traffic flow at the hotel entrance.</li><li>Monitor guest pickup and drop-off areas.</li></ul>Safety and Security<ul><li>Monitor the entrance area and report suspicious activities.</li><li>Maintain awareness of emergency procedures and safety protocols.</li><li>Ensure guest safety while entering and exiting vehicles.</li><li>Support hotel security efforts by observing and reporting concerns.</li></ul>Hotel Knowledge<ul><li>Maintain a strong understanding of:<ul><li>Hotel services and amenities</li><li>Restaurant operating hours</li><li>Spa and recreational facilities</li><li>Local attractions and landmarks</li><li>Transportation routes and airport information</li></ul></li></ul>Appearance and Professional Standards<ul><li>Maintain Four Seasons grooming and uniform standards at all times.</li><li>Demonstrate courtesy, professionalism, and discretion.</li><li>Uphold Four Seasons service culture and brand values.</li></ul>Qualifications<ul><li>Previous experience in luxury hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work outdoors in varying weather conditions.</li><li>Professional appearance and demeanor.</li><li>Ability to stand for extended periods.</li><li>Basic knowledge of the local area and tourist attractions.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Focus</li><li>Luxury Service Excellence</li><li>Communication Skills</li><li>Teamwork and Collaboration</li><li>Problem Solving</li><li>Attention to Detail</li><li>Cultural Awareness</li><li>Professionalism</li></ul>Physical Requirements<ul><li>Standing and walking for long periods.</li><li>Lifting, carrying, or assisting with light luggage when required.</li><li>Working in outdoor environments and varying weather conditions.</li><li>Ability to respond quickly to guest needs.</li></ul>Four Seasons Service Culture Expectations<ul><li>Treat every guest with respect, kindness, and genuine care.</li><li>Create memorable first and last impressions.</li><li>Anticipate guest needs before they are expressed.</li><li>Deliver personalized and intuitive service consistent with Four Seasons standards.</li><li>Build positive relationships with guests, residents, and colleagues.</li></ul><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><b>About the location:</b></span></span></p><br><br><br><p><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool, spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle. </span></p><br><br><br><p><span><span>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does. </span></span></p><br><br><p><span><span>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</span></span></p><br><br><br><p><span><span><b>What you will do:</b></span> </span></p><br><br><ul><li><span><span>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. </span></span></li><li><span><span>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. </span></span></li><li><span><span>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..</span></span></li><li><span><span>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. </span></span></li><li><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. </span></span></li><li><span><span>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. </span></span></li><li><span><span>Providing arriving guests with a hotel orientation.</span></span></li><li><span><span>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. </span></span></li><li><span><span>Assist overnight MOD with guests requests. </span></span></li><li><span><span>Works harmoniously and professionally with co-workers.</span></span></li></ul><br><p><span><span><b>What we offer: </b></span><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></span></p><br><br><p><span><span><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u> </b></span></span></p><br><br><p><span><span><b>**only selected candidates will be contacted</b></span></span></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit us: </span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><span><span><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u></span></span></p><br><br><p><span><span><u>https://www.facebook.com/Fourseasonsjobs</u></span></span></p><br><br><p><span><span><u>https://twitter.com/FourSeasonsJobs</u></span></span></p><br><br><br><br><p><span><span>The management level for this position is:</span></span></p><br><br><p><span><span>Operations - Individual Contributor</span></span></p><br><br><br><br><p><span><span>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.</span></span></p><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. </li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. </li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer: </b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales & marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience </span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. </li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. </li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer: </b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>