وظائف مدير الخدمات اللوجستية في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results. </p><br><br> <br> Job : <p>The Inventory &amp; Distribution Manager oversees stock management and distribution flows to ensure product availability, optimize stock levels, and ensure efficient supply to points of sale, while controlling logistics costs.</p><br><br><p>Your role</p><br><br><p>Define the stock management policy.</p><br><br><p>Optimize stock levels to limit shortages and overstocks.</p><br><br><p>Monitor stock turnover and dormant stock.</p><br><br><p>Analyze sales forecasts and adjust stock levels.</p><br><br><p>Manage inventories and ensure data reliability.</p><br><br><p>Identify inventory discrepancies and implement corrective actions.</p><br><br><p>Optimize product availability rate.</p><br><br><p>Define distribution plans between logistics platforms and stores.</p><br><br><p>Allocate stock according to commercial needs.</p><br><br><p>Arbitrate priorities in case of shortages.</p><br><br><p>Optimize transfers between warehouses and stores.</p><br><br><p>Ensure compliance with delivery times.</p><br><br><p>Optimize transport and distribution costs.</p><br><br><p>Monitor Supply Chain performance indicators.</p><br><br><p>Prepare reports for management.</p><br><br><p>Lead continuous improvement plans.</p><br><br><p>Participate in the S&amp;OP (Sales &amp; Operations Planning) process.</p><br><br> <br> <br> Required profile : <p>A Master's degree (Bac +5 or higher) is required, ideally with a specialization in Distribution or a related field.</p><br><br><p>We are looking for a candidate with a minimum of 5 to 10 years of experience in inventory management and distribution, preferably in the furniture or decoration sector.</p><br><br><p>Your qualifications</p><br><br><ul><li>Excellent command of the Supply Chain.</li><li>Inventory management.</li><li>Distribution.</li><li>Sales forecasting.</li><li>Planning.</li><li>Data analysis.</li><li>Advanced Excel.</li><li>ERP (Microsoft Dynamics, etc.).</li><li>Power BI.</li><li>Team management.</li><li>Analytical mindset.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b> Main Mission: The Team Leader is responsible for coordinating and leading the SCEE/SCMA team, ensuring the quality of deliverables, and ensuring that all activities are carried out in accordance with company standards. They play a key role in reporting to the project manager and the client, and in the continuous improvement of business processes. Objectives: Guarantee that the deliverables produced meet the defined quality criteria. Ensure that deliverables are completed efficiently and within the allotted timeframes. Implement continuous improvement processes to optimize work methodologies. Main Activities: Team Management: Supervise, guide, and motivate the team. Plan tasks according to project priorities. Evaluate team performance and identify training needs based on the Skills Matrix. Facilitate communication between the Project Manager (PM) and the team. Review team leave requests and validate them in consultation with the PM + allocation validation. Coordination of Activities: Support the team's skills development. Main point of contact for the client in Morocco on operational matters. Ensure the production of KPIs requested by the client. Guarantee weekly reporting of the SCEE/SCMA team in the ALTENOVA tool. Production of internal team production KPIs. Co-facilitation of project committees. Documentation and Reporting: Monitor performance indicators (KPIs) in your area of ​​responsibility. Document processes and updates to operational ranges + activity mapping. Capitalize on different crises. Monitor detected anomalies and ensure their timely resolution. Process improvement: Propose improvements to activity methodologies if necessary.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile: Master's degree in industrial engineering or logistics, 3-5 years of experience, experience in team management, experience in supplier management, transport, Incoterms, knowledge of the automotive industry and the supply chain (inbound, outbound), factory and sales, proficient in Excel, ability to lead meetings, strong organizational skills, excellent interpersonal skills, initiative, working knowledge of English (independent).</font></font></p>

<p>Epiroc Maroc is recruiting a Logistics Coordinator (M/F) reporting to the "Epiroc Group Supply Chain" organization. As part of strengthening our Supply Chain activities, we are looking for a Logistics Coordinator to provide logistical support to the sales company in all aspects of the Supply Chain, to support the team in the daily management of logistics operations, and to contribute to the continuous improvement of operational performance, both in the local market and in relation to direct sales made in North African countries.</p><p>The position holder will also be responsible for ensuring local adherence to international trade compliance rules, promoting and optimizing the use of free trade agreements, and ensuring effective stock flow monitoring.</p><p><strong>MAIN MISSIONS</strong></p><ul><li>Monitor incoming flows according to predefined transport modes, respecting established delivery routines, with the aim of maximizing shipment consolidation and optimizing transport costs.</li><li>Ensure daily monitoring of open order reports, in coordination with the teams of the different Distribution Centers, in order to detect errors, anticipate necessary corrections, and ensure smooth and regular processing of automated and ad-hoc shipments.</li><li>Support the Supply Chain Manager in the local implementation of trade compliance processes (sanctioned parties, customs codes), document preservation, and procedure formalization, in line with Group policy.</li><li>Contribute to the application of Supply Chain best practices in inventory management, with the objective of improving availability, reducing stock levels, and optimizing transport and storage costs.</li><li>Manage special storage requests (replenishment, planned stock, critical stock, equipment launch, consignment), calculate recommended stocks based on forecasts, demand, replenishment practices, and consumption history, in collaboration with local sales teams and planning teams based at different distribution centers.</li><li>Ensure the compliance of shipping documents related to Free Trade Agreement requirements, particularly the Morocco-EU agreement, in interaction with the Trade Compliance team and distribution centers, notably through accelerating the collection of supplier declarations (LTSD) and updating them.</li><li>Collaborate closely with freight forwarders to analyze, control, and optimize customs duty calculations and tariff classification, based on harmonized customs codes, product classification, and import history.</li><li>Participate in the review, update, and cleanup of the item master and logistics data in our ERP, as well as the correction of EDI transmission errors to ensure reliable and smooth data exchange.</li><li>Manage customs clearance related documents with various stakeholders.</li><li>Ensure regular updates of our local import management application to guarantee data reliability.</li><li>Manage the processing of non-conformities identified by the warehouse team, with the different distribution centers and the finance department.</li><li>Participate in stocktaking; process surplus returns to distribution centers, and handle related administrative procedures with carriers and freight forwarders.</li><li>Maintain frequent contact with distribution centers, production plants, and various Supply Chain organizations, for proactive handling of various internal and external customer requests (delivery times, disputes, transport quotes, document review).</li><li>Participate in the integration and training of new arrivals in the position/function.</li><li>Comply with the company's internal regulations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Higher education degree in Supply Chain Management, Logistics or equivalent.</li><li>Previous experience in a similar role is required.</li><li>Proficiency in written and spoken English.</li><li>Good understanding of Supply Chain processes, international trade, customs regulations, and various regulatory controls for origin and borders.</li><li>Good command of Microsoft Office, especially Excel; knowledge of ERPs is an asset.</li><li>Familiarity with artificial intelligence tools would be appreciated.</li></ul><p>We are looking for a proactive, organized person capable of adapting to a dynamic and constantly evolving Supply Chain environment. The candidate must demonstrate good communication skills, a strong learning ability, an openness to innovation, and an aptitude for collaborating effectively with various internal and external stakeholders.</p>

<p><font dir="auto" ><font dir="auto" >Job Description: Analyze the client's explicit and implicit needs; perform the tasks required within the project process; contribute to the monitoring and planning of project activities and associated risks; anticipate project deviations and share risk management with management; ensure the control and verification of deliverables' conformity; communicate with the client and the project team; propose areas for improvement; compile technical documentation; participate fully in a study project; execute services in accordance with the contract and internal rules; report the progress of assigned tasks to the project manager or activity manager and/or the technical coordinator; process changes; create, adapt, and develop tools and document best practices. - Self-monitor your own deliverables. - Respect quality rules and procedures in collaboration with the project quality facilitator. - Make the necessary corrections after the deliverable has been checked by the quality controller.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >First professional experience in a mechanical engineering design office or in quality control. - Entry-level profile accepted, with a significant internship in the aeronautical field, ideally within a Quality department. - Good command of French and English, both written and spoken.</font></font></p>

<p>Perform entry and/or exit operations and product storage in accordance with procedures. Ensure the reception and physical and IT stocking of products in compliance with Procedures. Prepare parts requested by production based on BSM or disputes, ensuring traceability. Collaborate with the logistics department. Ensure transfers with shipping. Participate in inventories and stock discrepancy control. Stock management. Perform regular rolling inventories to ensure stock availability and accuracy according to rules, ensuring coherent system data with physical reality. Identify and report discrepancies. Anticipate needs for critical parts to avoid stockouts; verify location if stock is decreasing. Ensure parts are stored according to standards. Maintain parts traceability. Work in coordination with production and logistics teams. Ensure product packaging according to their specificities. Ensure versatility within the team. Provide first-level support in execution. By delegation of the hierarchical manager, coordinate team activities. Participate in the implementation of new flows. Ensure follow-up of QRQC indicators. Act as a relay between operational teams and management to report issues.</p><p><strong>Desired Candidate Profile</strong></p><p>BAC or BAC +2</p><p>Proficiency in IT tools (Pack Office)</p><p>Proficiency in management software (SAP).</p><p>Knowledge of transport rules and customs regulations</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>AFR Customer &amp; Ops Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>AFR Customer &amp; Ops Specialist </strong>in Morocco. In this role, you will, provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this AFR Customer &amp; Ops Specialist position </strong></p><br><br> <ul> <li>You will, under direct or close supervision, support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of a generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks, including research, data processing, data validation, and documentation.</li> <li>You will, under guidance, gather input for the Freight Control Center and collect details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates for incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain strong business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data related to shipping tenders.</li> <li>You will enter data, share information, and support shipment documentation for freight forwarding activities.</li> <li>You will collate data and prepare reports and updates on account performance to support other team members.</li> <li>You will follow defined processes, systems, and methodologies to ensure the effective delivery of assigned tasks.</li> <li>You will review recurring routine issues encountered during service delivery and escalate them to your supervisor for guidance when required.</li> </ul> <p>In area of AFR product:</p><br><br> <ul> <li>You will create or confirm transport orders, perform bookings, and optimize booking.</li> <li>You will prepare, review, and distribute all required import and export documentation.</li> <li>You will identify supplier performance issues and propose solutions to improve service performance and operational efficiency.</li> <li>You will update customs shipment information and physical status records and resolve customer issues and incidents in a timely manner</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul> <ul> <li>Education Level</li> </ul> <p> Vocational/Specialized/Technical/Certification</p><br><br> <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p><br><br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p>#LI-MEA</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Customs Clearance Admin</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>Customs Clearance Admin </strong>in Morocco. In this role, you will, support administration of customs and trade compliance activities to provide clearance of freight documentation through the relevant customs authorities in line with business strategy and objectives, corporate guidelines and policies.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this Customs Clearance Admin position </strong></p><br><br> <ul> <li>You will, under supervision, support the delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance.</li> <li>You will provide administrative support for import/export documentation, including receiving, reconciling, consolidating, and summarizing documents and information.</li> <li>You will perform data-capturing activities, enter data into customs operating systems, and set up master data for transactions.</li> <li>You will conduct pre-alert screenings of paperwork, update documentation and standard operating procedures, and support documentation archiving processes.</li> <li>You will execute the filing of customs entries and perform post-entry activities and transactions.</li> <li>You will update and maintain customer part lists.</li> <li>You will track performance targets and update shipment information and physical status records.</li> <li>You will research duty, tax, and billing issues or discrepancies raised by internal and external customers.</li> <li>You will undertake best-practice reviews and quality audits to ensure adherence to established quality, accuracy, and timeliness standards.</li> <li>You will gather and collate data to prepare reports and performance updates to support performance monitoring and assist other team members.</li> <li>You will ensure compliance with established regulations and support the proper application of customs processes and policies.</li> <li>You will resolve recurring issues encountered during service delivery in accordance with defined processes, systems, and methodologies.</li> <li>You will research, identify, and obtain the permits, licenses, and certificates required for customs clearance and other customs formalities.</li> <li>You will advise customers on legal and customs-related matters, including trade compliance requirements and shipments to sanctioned countries.</li> <li>You will liaise with and contact customs authorities to facilitate customs clearance and resolve customs-related issues</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Skills: Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Customs Valuation, Customer Requirements, Tariffs, Import Export, CRM, Classification, Bill Of Lading, Certificate Of Origin, Export Control, Tracking, Third Party Logistics, Airlines, Authorities, E-Commerce, Accuracy, Microsoft Excel, Data Entry, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul> <ul> <li>Education Level</li> </ul> <p> Vocational/Specialized/Technical/Certification</p><br><br> <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p><br><br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> <br>#LI-MEA</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : 2. CONTEXT AND PURPOSE OF THE POSITION<p>The Human Resources Manager oversees all activities related to human resources management and supports managers in team development, in a dynamic environment (field sales, support, logistics, technical).<br>As the company's key HR contact, they are responsible for social compliance, the quality of internal dialogue, and the performance of HR and skills management systems. In a multi-site context with growing staff numbers, they play a key role in structuring and professionalizing the HR function.</p><br><br>3. DUTIES AND RESPONSIBILITIES3.1 Recruitment and onboarding<ul><li>Manage the entire recruitment process: define needs with managers, write and post job offers, pre-select candidates, conduct interviews, present selected candidates</li><li>Cover all company profiles: field sales, support profiles (administrative, financial, HR), logistics and technical profiles</li><li>Develop and manage sourcing networks: recruitment agencies, ANAPEC, schools and universities, internal referrals, online platforms</li><li>Organize and monitor the onboarding process for new hires</li><li>Monitor the trial period and ensure feedback between the employee and their manager</li></ul>3.2 Personnel Administration<ul><li>Supervise the administrative management of employee files: employment contracts, amendments, new employee declarations (DPAE), entry and exit documents</li><li>Monitor absences, paid leave, sick leave, overtime, and on-call duties</li><li>Supervise or ensure the preparation of variable payroll elements in coordination with the service provider or internal payroll department</li><li>Manage disciplinary issues: warnings, formal notices, dismissal procedures, in strict compliance with Moroccan Labor Law</li><li>Keep mandatory registers up to date and ensure compliance with legal postings</li><li>Handle social security declarations and contributions to the relevant organizations (CNSS, AMO, CIMR)</li></ul>3.3 Labor Law and Social Compliance<ul><li>Ensure strict compliance with Moroccan Labor Law and the applicable collective agreement</li><li>Conduct regular legal and social monitoring and inform management of legislative and regulatory changes</li><li>Advise managers on all legal matters: working hours, disciplinary hearings, reorganizations, mobility</li><li>Manage relations with the labor inspectorate and social organizations</li><li>Prepare and follow up on legal proceedings in conjunction with the company's legal counsel</li></ul>3.4 Manager Support<ul><li>Support line managers in the daily management of their teams: interpersonal issues, performance management, at-risk situations</li><li>Train and sensitize managers to good HR practices: conducting interviews, feedback, conflict management</li><li>Participate in management meetings and provide HR insights for strategic decisions</li><li>Contribute to defining organizational structures and responsibility areas during growth or reorganization periods</li></ul>3.5 Skills Management and Training<ul><li>Manage the annual and semi-annual evaluation process: design tools, set schedule, support managers, synthesize results</li><li>Develop and implement the annual training plan in line with identified needs and strategic objectives</li><li>Identify priority training actions: job-specific training (sales, technical), regulatory training (safety, certifications), management development</li><li>Coordinate actions with training organizations and monitor attendance and evaluations</li><li>Implement systems for identifying and developing internal talent</li><li>Contribute to Workforce Planning and Skills Management (GPEC) in line with the company's growth objectives</li></ul>3.6 Social Climate and Internal Communication<ul><li>Participate in improving the social climate: listen to employees, resolve tensions, monitor feedback from the field</li><li>Implement and manage listening systems: satisfaction surveys, exit interviews, mid-term reviews</li><li>Contribute to internal communication: HR memos, procedures, social news</li><li>Facilitate employee representative bodies if applicable (employee delegates)</li></ul>3.7 HR Reporting and Monitoring<ul><li>Monitor and analyze key HR indicators: turnover, absenteeism, payroll costs, training plan completion rate, average recruitment time</li><li>Produce monthly HR dashboards for senior management</li><li>Prepare the annual social report</li><li>Contribute to payroll cost control in coordination with the finance department</li></ul> <br> <br> Required profile : 4. REQUIRED PROFILEEducation<ul><li>Bachelor's degree (Bac+3) minimum: Degree in Human Resources, Management, or equivalent (FSJES, ENCG, EST, ISCAE, or equivalent)</li><li>Master's degree (Bac+5) preferred: Master's in HR, Master's in Organizational Management, MBA with HR specialization</li><li>Any additional training in Moroccan social law or labor law is a plus</li></ul>Work Experience<ul><li>2 to 5 years of experience in a generalist HR role</li><li>Experience in a multi-site or multi-activity environment is highly desirable</li><li>Knowledge of field sales profiles: performance management, motivation, variable compensation</li><li>Good command of Moroccan Labor Law and disciplinary procedures</li><li>Experience in payroll management or monitoring variable elements is appreciated</li></ul>Technical SkillsSkillRequired Level<br>Mastery of Moroccan Labor LawEssential Expert<br>Personnel Administration (contracts, payroll, CNSS, AMO)Essential Advanced<br>Recruitment (sourcing, interviews, selection)Advanced<br>Training Management (plan, OFPPT, monitoring)Advanced<br>Management of evaluations and GPECIntermediate to Advanced<br>HR Dashboards and IndicatorsAdvanced<br>Proficiency in Excel (headcount tracking, dashboards)Advanced<br>SAGE Payroll SoftwareIntermediate<br>Management of disciplinary and litigation proceduresGood knowledge<br>Personal Qualities<ul><li>Sense of confidentiality and absolute discretion regarding personal and strategic information</li><li>Good interpersonal skills: ability to work with all profiles, from field technicians to senior management</li><li>Good listening skills and empathy: a trusted contact for employees</li><li>Firmness and fairness: apply rules rigorously and without favoritism</li><li>Ability to manage multiple files simultaneously with a methodical approach</li><li>Stress resistance: ability to handle sensitive situations (conflicts, dismissals, recruitment peaks)</li><li>Proactivity: anticipate HR needs rather than react to them</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Groupe Bel</strong> operates within a corporate culture primarily driven by <strong>collaboration</strong>, where human relationships, teamwork and employee development play a central role. This collaborative environment is combined with a strong focus on <strong>performance</strong>, emphasizing results, commitment and customer satisfaction. The company also relies on structured practices that support efficiency and quality, while encouraging <strong>innovation</strong> and openness to new ideas. This balance creates a work environment that is both people-oriented, stimulating and excellence-driven. </p><br><br> <br> Job : <p>We are looking for a passionate and experienced <strong>Retail Circuit Supervisor</strong> for our site based in <strong>Casablanca</strong>. Your main mission will be to lead and optimize our field sales operations, ensuring a strong presence and increased performance with our distributor partners.</p><br><br><p>Reporting directly to the Retail Regional Manager, based in the eastern region and assigned to the city of Oujda, your main responsibilities will be:</p><br><br><ul><li>Plan and organize the routes of the field sales teams.</li><li>Supervise, support, and train sales representatives to develop their effectiveness and performance.</li><li>Monitor key sales performance indicators, including sales, product distribution, and market coverage.</li><li>Identify opportunities to optimize the retail sales circuit and propose necessary adjustments.</li><li>Develop and share regular reporting on operational efficiency and market trends.</li><li>Develop strong relationships with retailers and points of sale to ensure effective collaboration.</li><li>Manage the commercial relationship between Bel and its external partners in the region or area of operation (Stockists, Commercial Animation Agencies, etc.)</li><li>Ensure compliance with product presentation and merchandising standards in points of sale.</li><li>Analyze feedback from customers and field teams to continuously improve sales performance.</li><li>Participate in the deployment of promotional and marketing actions at the local level.</li><li>Ensure compliance with company policies and procedures by field sales teams.<br>&nbsp;</li></ul> <br> Required profile : <ul><li>Higher education degree (Bac+4 minimum) in commerce, logistics, or a related field.</li><li>The level of education may also have been acquired through professional experience.</li><li>At least 2 years of experience in a similar role.</li><li>Proficiency in retail sales management techniques.</li><li>Good knowledge of products and their market positioning.</li><li>Ability to analyze performance data and guide decisions.</li><li>Good understanding of logistics processes related to product distribution.</li></ul> <br><br> </div>

<div><p><strong>RFR Customer & Operations Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>RFR Customer & Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this RFR Customer & Operations Specialist position </strong></p> <ul> <li>You will own and maintain country road freight tariffs with carriers in line with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong relationships with stakeholders.</li> <li>You will drive optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure they are conducted with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network teams and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide support and follow-up to Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates to Sales and Customer Service teams for all types of road freight cargo.</li> <li>You will negotiate and procure the best available market rates.</li> <li>You will execute global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where required.</li> <li>You will execute operational shipments from customer booking through carrier booking, shipment movement, billing, and system updates while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carrier utilization aligns with company policies while maximizing profitability.</li> <li>You will provide customers with full shipment visibility and ensure cargo movements comply with all customs requirements and regulations.</li> <li>You will maintain excellent relationships with DGF EU and Freight EU teams to support efficient rate procurement and operational execution</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Deep knowledge of Road freight  forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> <li>• Improvide department profitability by improving procurement of rates from carriers</li> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul>     <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Main tasks:</p><br><br><p>- Define the main sales events for the PGC (Consumer Packaged Goods) department in line with the store's strategy, seasonality, and market opportunities. - Manage and analyze sales performance (revenue, profit margin, stock turnover, shrinkage) and implement corrective action plans. - Help build the product selection based on customer types, the local area, the specific needs of Express stores, and consumer trends. - Analyze product performance to suggest adding, removing, or adjusting product ranges suitable for local convenience stores. - Work with merchandising teams to optimize shelf space, ensure product visibility, follow planograms, and improve the customer experience. - Optimize logistics and supply to ensure products are available at all times in a fast-moving environment. - Ensure the good condition of equipment and tools for the department. - Guarantee compliance with hygiene, safety, and quality standards, as well as internal and regulatory procedures.</p><br><br><br> <br> Required profile : <p>Profile sought:</p><br><br><p>Education level from a 2-year to a 3-year degree in Economics, Management, Commerce, or equivalent. - Proven experience of at least 3 years as a PGC Manager or Department Manager in an Express, Proximity, or similar store format. - Bilingual. - Excellent knowledge of Consumer Packaged Goods (PGC) and the specifics of convenience store business.</p><br><br><p>Key skills:</p><br><br><p>- Analysis and management of sales performance. - Assortment management and range optimization. - Mastery of merchandising and shelf space management. - Supply and stock management. - Organizational skills and results-oriented. - Ability to propose ideas and analytical skills. - Exemplary behavior, leadership, and excellent interpersonal skills. - Effective communication and teamwork spirit.</p><br><br> <br><br> </div>

<div><p><strong>Sales support</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>Sales support </strong>in Morocco. In this role, you will, under supervision, support sales plans and processes to achieve business growth, profitability, and customer retention goals within a defined territory, in alignment with business strategy, financial objectives, Group guidelines, and policies.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this Sales support position </strong></p> <ul> <li>You will, under supervision, support sales sub-function plans and processes to deliver business growth, improve profitability, and enhance customer retention within a defined area/territory, in line with business strategy, financial objectives, Group guidelines, and company policies.</li> </ul>   <ul> <li>You will undertake generally repetitive tasks to implement sales, marketing, customer retention, advertising, pricing, and distribution plans.</li> </ul>   <ul> <li>You will comply with established procedures to reconcile sales, revenues, and costs against forecasts to identify problem areas and discrepancies.</li> </ul>   <ul> <li>You will assist in identifying and reporting improvement opportunities based on pipeline reporting, in collaboration with the Sales Effectiveness team.</li> </ul>   <ul> <li>You will verify and analyze market trends and customer requirements and support the translation of products/services into solutions that meet customer needs.</li> </ul>   <ul> <li>You will, under supervision, provide administrative support in managing sales support processes and tools to ensure sales force effectiveness</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Skills: Sales Management, New Business Development, Sales Forecasting, CRM, Customer Satisfaction, Customer Acquisition, Customer Retention, Customer Segmentation, Market Segmentation, Account Management, Market Trends, Product Development Strategy, Product Development Life Cycle, Change Management, Advertising, Pricing, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul>   <ul> <li>Education Level</li> </ul> <p>               Vocational/Specialized/Technical/Certification</p>   <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The main goal of this position is to provide essential support to the HR and administrative teams, ensuring smooth processes and contributing to an optimal work environment. You will participate in the daily management of administrative and human resources aspects, guaranteeing the efficiency and compliance of procedures.</p><br><br><p>Your main tasks will be:</p><br><br><p><strong>• Finance and administrative support:</strong></p><br><br><p>o Invoicing management<br> o Preparation of tax declarations in coordination with external partners (agencies, accounting firms, etc…)<br> o Management of office equipment purchases, maintenance, and replacement.</p><br><br><p>•<strong> Regional administrative coordination:</strong></p><br><br><p> o Drafting and sending various requests and letters to external partners (banks, local authorities, etc.).<br> o Monthly update of organizational charts and welcome guides.<br> o Drafting of certificates, contracts, and internal information notes.<br> o Collection, archiving, and updating of supplier information.</p><br><br><p><strong>• Recruitment and onboarding of new employees:</strong></p><br><br><p> o Assistance to the HR and Administration Manager in the recruitment process, including posting job offers, selecting and screening applications, organizing interviews in the three countries, and communicating feedback to candidates.<br> o Preparation of memos for new hires and preparing their onboarding.</p><br><br><p>• <strong>Logistics and travel management:</strong></p><br><br><p> o Preparation of invitation letters for visitors and teams.<br> o Coordinate travel administration, including hotel transfers and restaurant reservations.<br> o Manage company car logistics, including repairs and technical checks.<br> o Provide support in organizing workshops, team-building activities, events, etc.</p><br><br> <br> <br> Required profile : <p>Your academic background includes a degree of <strong>Master's degree (Bac +5) or higher</strong>. A specialization in <strong>Management, Accounting, Finance</strong> or in <strong>Human Resources, Personnel, Training</strong> would be a major asset.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> is required. This period has allowed you to develop a thorough understanding of administrative issues and HR practices.</p><br><br><p>To excel in this role, you have excellent organizational skills and great attention to detail. Your ability to manage multiple tasks simultaneously and meet deadlines is essential. Good command of office software (Office Suite) is indispensable.&nbsp;Strong adaptability and excellent communication skills in English and French are therefore essential. Finally, good interpersonal skills and a sense of internal customer service are crucial for effective interaction with employees.</p><br><br><ul><li>Sense of organization, reliability, and attention to detail.</li><li>Ability to manage priorities.</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in Office Suite.</li><li>Excellent interpersonal skills and team spirit.</li></ul><p>If you see yourself in this description and wish to give a new boost to your career, apply now!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Deputy General Manager, the General Services Officer manages the General Services process and ensures the availability, security, and good condition of infrastructure and equipment.</p><br><br><p>Asset management: Keep up-to-date inventories of infrastructure, installations, and equipment, as well as their technical and historical records.<br>Maintenance and planning: Establish and monitor the preventive maintenance schedule, regulatory checks, and recurring services, while consolidating budget needs.<br>Management of requests and emergencies: Centralize requests and incidents, organize their processing, ensure follow-up until closure, and coordinate actions in case of emergencies.<br>Coordination of sites and service providers: Plan and supervise interventions, works, and services on different sites, ensuring compliance with deadlines, safety, and quality.<br>Purchases and contracts: Collaborate with the Purchasing department for technical needs, contract monitoring, consultations, renewals, and evaluations of service providers.<br>Control of services and invoices: Verify the conformity of services performed, check invoices, and ensure any discrepancies are corrected before validation.<br>Equipment inspection: Conduct periodic inspections on sites using checklists, identify anomalies, and track their resolution.<br>Management and continuous improvement: Monitor indicators, analyze risks and non-conformities, manage corrective actions, and propose improvements to the Deputy General Manager.</p><br><br> <br> Required profile : <p><u><strong>Technical skills</strong></u><br>Proficiency in inventory management, maintaining technical files, and planning maintenance operations.<br>Good knowledge of building infrastructure and equipment, enabling the identification of needs and mobilization of appropriate technical skills.<br>Ability to coordinate and monitor service providers, supervise interventions, and verify services performed, as well as associated invoices and supporting documents.<br>Aptitude for coordinating activities across multiple sites, prioritizing requests, and managing operational budgets.<br>Good command of Excel and monitoring tools, as well as methods for calculating and analyzing indicators, risk management, and handling non-conformities.</p><br><br><p><br><u><strong>Behavioral skills</strong></u><br>Rigor, organization, and foresight.<br>Responsiveness and ability to manage incidents and emergency situations.<br>Service-oriented with a strong field presence.<br>Clear and effective communication.<br>Ability to coordinate different stakeholders without direct hierarchical link.<br>Reliability, autonomy, and commitment to agreements.</p><br><br><p><br><u><strong>Education and experience</strong></u><br>Education: Bachelor's degree (Bac+3) in maintenance, technical management, logistics, general services, or equivalent.<br>Experience: 2 to 3 years of experience in general services, infrastructure maintenance, or service provider monitoring.<br>Experience in coordinating multiple sites is an asset.<br>Good command of French, both written and spoken, and proficiency in office software.<br>Availability for regular travel between different sites.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><u><strong>Main Tasks:</strong></u><br>Reporting to the Central After-Sales Service Manager, your job is to manage the operational and centralized flow of the Group's spare parts, from identifying the need to making them available. This involves ensuring the correct part number, tracking stock movements, and maintaining traceability for each assigned part, while also recovering defective parts.</p><br><br><p><strong>Your main responsibilities:</strong><br>You will ensure that all requested parts are available and update the stock status daily with data on the After-Sales Service platform.</p><br><br><ul><li><strong>Manage the warehouse and ensure stock reliability:</strong></li></ul><p>Receive parts, check part numbers, quantities, and delivery documents, and report any shortages, anomalies, or non-compliance.<br>Organize the identification, location, and storage of each part by recording incoming, outgoing, transfer, and/or return movements between branches and the group's central warehouse.<br>Perform inventory counts, analyze discrepancies, and propose corrections for approval.<br>Monitor reorder points, stockouts, and delivery times.<br>Draw attention to dormant stock and work with the manager to clear it.</p><br><br><ul><li><strong>Prepare orders and coordinate with suppliers:</strong></li></ul><p>Gather the needs of category managers, internal technicians, and authorized service centers; get them approved by the manager.<br>Verify the compatibility of parts with products and available exploded views.<br>Prepare purchase requests and track orders with internal and external suppliers: availability, price, delivery times, deliveries, and backorders or shortages.<br>Prepare and make available parts for repairs, branches, and authorized service centers.<br>Ensure the follow-up of purchases and sales according to current procedures and authorizations.</p><br><br><ul><li><strong>Ensure traceability and feed the After-Sales Service platform:</strong></li></ul><p>Update part numbers, descriptions, compatibilities, prices, and stock movements; integrate available technical documents and exploded views.<br>Link delivered parts to repair orders, purchase orders, or transfers; track returns and transmit stock status reports and reordering alerts to the After-Sales Service Manager.</p><br><br><ul><li><strong>Selling price of After-Sales Service Spare Parts (PDR):</strong></li></ul><p>Ensure that all available parts have their selling price and authorized discount.<br>Report any new part without a selling price.<br>Check prices in the market for similar or compatible parts and report any significant differences or major discrepancies.<br>Ensure that all parts used outside of warranty have been correctly invoiced and that payment has been collected on time.<br>Report any delays in the collection of After-Sales Service invoices to the Manager and participate in recovering the corresponding payments.</p><br><br><ul><li><strong>Defective or permanently damaged items returned to After-Sales Service:</strong></li></ul><p>Monitor the stock of these items and keep it updated.<br>Draw attention to the age of this stock and the need to find solutions for it.<br>Follow up with the expert on the assessment of these items, including necessary photos, until the final report is received.<br>Follow up with the manager on the steps for selling these items and collect various quotes for delayed items concerned.<br>&nbsp;</p><br><br> <br> Required profile : <p><u><strong>The profile we are looking for:</strong></u></p><br><br><ol><li>Technical degree level or technical high school diploma with experience in the field.</li><li>Training in logistics, stock management, supply chain management, or an equivalent field.</li><li>Proficiency in French and knowledge of technical or professional English.</li><li>Experience in warehousing, stock management of items, or spare parts in an After-Sales Service department. Experience in After-Sales Service for home appliances is a plus.</li><li>Proficiency in receiving, storing, preparing, distributing, and inventory operations, as well as tracking and entering associated documents is necessary.</li><li>Ability to identify a part number, consult technical documentation, and verify part compatibility with the assistance of the technical team.</li><li>Good command of Excel and ease with management software; ability to use an After-Sales Service platform and maintain reliable data with daily updates.</li><li>Ability to track supplier orders, delivery times, and priorities for making parts available.</li></ol><p><u><strong>Expected qualities:</strong></u></p><br><br><p>A rigorous, organized, and reliable person, capable of managing multiple requests simultaneously. A service-oriented mindset, responsiveness, and clear communication are essential for this role.</p><br><br><p>Ability to anticipate needs, quickly report risks of stockouts, and respect validation processes.</p><br><br><p>Ability to ensure the proper condition of the warehouse and the accuracy of recorded information at all times and for any inspection.</p><br><br><p><u><strong>Expected results from the candidate:</strong></u><br>- Physical and computer stocks that match, with tracking and solutions for observed discrepancies.<br>- Correctly referenced parts made available within agreed deadlines.<br>- Traceable part outputs linked to the relevant files or orders.<br>- An up-to-date spare parts catalog and regular monitoring of orders, stockouts, and reordering needs.<br>- Minimize stockouts and reordering delays as much as possible without overloading the stock with dead or very slow-moving spare parts.<br>&nbsp;</p><br><br> <br><br> </div>