وظائف تقنية المعلومات في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Main tasks:<br>Provide technical support to the company's users.<br>Manage and update IT equipment and the network.<br>Install and deploy workstations according to IT standards.<br>Follow up on IT requests and needs with the purchasing department until delivery.<br>Technical environment: Windows 10/11, Active Directory, Microsoft 365, GLPI, Sage X3.</p><br><br> <br> <br> Required profile : <p>Associate's or Bachelor's degree in IT, 3 to 5 years of experience in IT support.</p><br><br><p>Required qualities: Autonomous, proactive, rigorous, with a service-oriented mindset.&nbsp;</p><br><br> <br><br> </div>

<p><strong>IT Security &amp; Access Management</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li></ul><p><strong>Shared Drive Structure &amp; Organization</strong></p><ul><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li></ul><p><strong>Data Systems Management</strong></p><ul><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li></ul><p><strong>IT Onboarding &amp; Offboarding Support</strong></p><ul><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Identify, analyze, and resolve errors or issues encountered by users.</li><li>Answer questions and guide users in using tools and features.</li><li>Ensure the tracking and traceability of incidents and user requests.</li><li>Identify areas for improvement, report recurring issues, and propose suitable solutions.</li><li>Write or update guides, procedures, and help resources for users.</li></ul> <br> Required profile : <ul><li>Hold a Bachelor's degree (Bac+3) in Information Systems, IT Support, or equivalent. Some experience in user support, helpdesk, or application assistance is desirable.</li><li>Good knowledge of information systems and application environments.</li><li>Proficiency in incident management and ticketing tools (Helpdesk, ITSM...).</li><li>Knowledge of IT service management basics (ITIL frameworks, etc.).</li><li>Analytical, synthesis, and problem-solving skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&amp;D centers around the globe. Become a part of the “strength within.”</span></p><br><p><span>Hexcel is currently seeking an </span><b>IT Senior Engineer</b><span> for our <b>Casablanca, Morocco</b> location.</span></p><br><p><b><span>The selected individual will be responsible for but not limited to the following obligations:</span></b></p><br><ul><li><p>Provide onsite IT support to Hexcel end users at the Casablanca plant.</p><br></li><li><p>Record, troubleshoot, and resolve service desk requests via phone or remote access within SLA targets.</p><br></li><li><p>Monitor, update, and escalate tickets within the Global Service Desk ITSM system.</p><br></li><li><p>Install, configure, and set up new PC hardware and software following established standards.</p><br></li><li><p>Collaborate with global technology teams to diagnose and resolve network, system, and service-related issues.</p><br></li><li><p>Raise incident notifications and support service restoration activities when disruptions occur.</p><br></li><li><p>Maintain accurate documentation of incidents, changes, production processes, and all site IT assets.</p><br></li><li><p>Work closely with Engineering and Implementation teams, applying advanced analytical and problem solving skills.</p><br></li><li><p>Participate in on call and out of hours support, while independently managing and leading IT projects in Morocco.</p><br></li><li><p>Provide guidance on business processes across Hexcel applications, leveraging strong knowledge of ERP and manufacturing systems.  </p><br></li></ul><p><b><span>Qualifications:</span></b></p><br><ul><li><p>IT related Engineering degree</p><br></li><li><p>Minimum of 3 years of experience in IT support, with strong technical expertise.</p><br></li><li><p>Solid knowledge of PC hardware technologies, including installation, maintenance, and repair.</p><br></li><li><p>Strong understanding of current Windows operating systems for both servers and workstations.</p><br></li><li><p>Effective analytical and problem-solving skills, with the ability to take initiative and resolve recurring issues.</p><br></li><li><p>Demonstrated experience training or coaching users on IT solutions across all levels of the organisation.</p><br></li><li><p>Customer focused attitude with the ability to interact professionally and proactively with users at all levels.</p><br></li><li><p>Ability to manage projects and communicate clearly with diverse stakeholders, supported by excellent written and verbal communication skills.</p><br></li><li><p>Proficiency in English required; French is an asset. Flexibility to work additional hours when needed based on business demands.</p><br></li></ul><p><span>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>We are recruiting for our client, a company specializing in digital solutions and HR support, an <strong>IT Recruitment Officer</strong> working <strong>remotely</strong> to strengthen its Talent Acquisition team.</p><br><br><p><strong>Main missions:</strong></p><br><br><ul><li>IT sourcing on specialized platforms.</li><li>Qualification of technical profiles: developers, system engineers, DevOps, QA, etc.</li><li>Conducting telephone and video interviews.</li><li>Managing the candidate pipeline and regular reporting.</li><li>Collaboration with technical managers to define needs.</li><li>Full follow-up of the recruitment process until integration.</li></ul><p><strong>Benefits:</strong></p><br><br><ul><li>100% remote position.</li><li>Dynamic and digitized environment.</li><li>Opportunity to work on high-value IT projects.</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>Bachelor's degree / Master's degree in Human Resources, Management, or similar field.</li><li>Proven experience (minimum 2 years) in IT recruitment.</li><li>Proficiency in sourcing tools and technical environments.</li><li>Excellent communication skills and ability to assess technical skills.</li><li>Autonomy, organization, analytical skills.</li><li>Comfortable with remote work.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Assigned to the Information Systems Department, you will be responsible for ensuring the availability and compliance of IT equipment provided to users.</p><br><br><p><br>Your main tasks:</p><br><br><ul><li>Provide first-level support and handle user incidents related to the use of store tools (Sales tools, mobility), escalate to central support - Helpdesk - if necessary.</li><li>Report malfunctions related to central IS to the central support team - Helpdesk - and follow up on them.</li><li>Manage hardware problems in stores (cash registers, scales, PDAs, switches/firewalls...).</li><li>Oversee hardware installations during store openings (cash registers, scales).</li><li>Install PCs to be provided to store users.</li><li>Conduct inventories of store equipment.</li><li>Prepare intervention reports when dealing with store-level problems.</li></ul> <br> Required profile : <ul><li>Bac +2/Bac+3 degree in IT (infrastructure, support, or equivalent).</li><li>Knowledge of IT tools.</li><li>Mastery of the group's systems and solutions.</li><li>Ability to install and integrate hardware (network equipment, peripherals) in the production environment and configure resources.</li><li>Mastery of methods for analyzing incidents and server performance.</li><li>Mastery of IT and telecom security rules.</li><li>Ability to write installation and operation manuals for network and telecom equipment.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Job description:&nbsp;<br>We are looking for an IT Technician for a fixed-term contract based in Nouaceur.<br>Good command of Windows environments and a developed sense of service.<br>To be involved in the installation, configuration, and commissioning of computer workstations.</p><br><br><p>Main tasks:&nbsp;<br><strong>Windows Installation and Configuration</strong>: Prepare, install, and configure Windows systems according to internal standards.</p><br><br><p><strong>PC Commissioning</strong>: Install workstations, connect peripherals, ensure network configuration, and hand over equipment to users.</p><br><br><p><strong>Testing and Validation</strong>: Perform functional tests, verify installation compliance, and ensure the quality of service provided.</p><br><br> <br> <br> Required profile : <p>Proficiency in Windows environments (installation, configuration, troubleshooting).</p><br><br><p>Ability to diagnose and solve technical problems.</p><br><br><p>Rigor, autonomy, and service orientation.</p><br><br><p>Previous experience in IT support is a plus.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 22, 2026, 12:00AM</p><br><br><p><strong>Contract duration : </strong></p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>You will be joining Data Factory Department, within Orange Business Data-AI Direction.</span></p><br><br><p><span>We are looking for an experienced IT team manager for Federated Inventory and Product Catalog IT applications domain. These tools are critical assets to deliver the best digital experience both to our internal and external customers (Service Management 2.0, NewCo, Vibe e-care, Evolve, API for business).</span></p><br><br><br><p><strong>Main missions</strong></p><br><br><ul><li><span>Build with all stakeholders IT products roadmap. Deliver it with respect to agreed timelines.</span></li><li><span>Ensure SLA, IT operations support, security requirements compliance</span></li><li><span>Deliver an optimal data quality on your applications</span></li><li><span>Build a trusted network with the numerous actors around us, by demonstrating reliability, transparency, and responsibility</span></li><li><span>Manage the team : day to day team animation, internal and external hiring process, teammates skills development, budget management, HR processes</span></li><li><span>Propose and implement continuously improvement plans </span></li></ul><br>À propos de vous<p><strong>Education</strong></p><br><br><ul><li><span>Graduated from engineering school or the same through university cursus</span></li><li><span>English and French fluent</span></li></ul><p><strong>Professional skills</strong></p><br><br><ul><li><span>Significant experience(s) in IT team management (6+ years)</span></li><li><span>Results driven</span></li><li><span>Ability to build strong cooperations with other teams</span></li><li><span>Capacity to generate a solid team spirit</span></li><li><span>Agile methodology (Safe, Scrum)</span></li><li><span>Curiosity, deep attention to fine details</span></li></ul><p><strong>Technical skills</strong></p><br><br><ul><li><span>ITIL processes</span></li><li><span>DBMS SQLServer, PostgreSQL</span></li><li><span>Cloud and containers, Azure</span></li><li><span>CI/CD</span></li></ul><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>Informations supplémentaires<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<p>Consultant Analyst IT and Data Fiscalite Freelance --Casablanca, Morocco-- Ref. : PHONE_NUMBER Contexte : Dans le cadre de notre projet, nous recrutons un consultant IT et Data sp cialis en fiscalit pour accompagner la modernisation des processus d claratifs et de reporting d une Direction Fiscale. L objectif est de r duire les risques op rationnels li s aux traitements manuels sous Excel et d industrialiser les calculs complexes. Dur e : 6 mois D marrage : ASAP Localisation : Casablanca, Maroc Missions : Cartographier les processus manuels existants (d clarations fiscales, reporting, contr les) Identifier les opportunit s d automatisation et d industrialisation Proposer une feuille de route prioris e des initiatives D velopper et d ployer les automatisations retenues (VBA, Power Query, extractions sources) Optimiser les calculs fiscaux et les flux de donn es Explorer des cas d usage IA pour les contr les de coh rence et traitements volumineux</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exp rience de 3-7 ans en analyse de processus et automatisation</li><li>Ma trise avanc e d Excel (VBA, Power Query, mod lisation de donn es)</li><li>Exp rience en automatisation de processus et gestion de flux de donn es</li><li>Compr hension des processus fiscaux et d claratifs (un plus significatif)</li><li>Capacit dialoguer avec des quipes m tier non techniques</li><li>Autonomie, rigueur, p dagogie et orientation r sultats</li></ul><p>Comp tences cl s : VBA Excel, Power Query Extraction de donn es (SAP, EDS, etc.) Automatisation de flux, optimisation de calculs Sensibilit aux cas d usage IA/data</p><p>Livrables : Cartographie des processus manuels et des risques Catalogue des opportunit s d automatisation (effort/valeur) Recommandations techniques motiv es Feuille de route prioris e et chiffrage indicatif</p>

<p><font dir="auto" ><font dir="auto" >1. Management of L2 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Direct management of Level 2 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Managing workload, capacity, and resource allocation</font></font></p><p><font dir="auto" ><font dir="auto" >Incident dispatch and prioritization</font></font></p><p><font dir="auto" ><font dir="auto" >Definition and monitoring of individual and collective objectives</font></font></p><p><font dir="auto" ><font dir="auto" >Supporting employees in their career development</font></font></p><p><font dir="auto" ><font dir="auto" >development and monitoring of skills development plans</font></font></p><p><font dir="auto" ><font dir="auto" >2. Training and skills development</font></font></p><p><font dir="auto" ><font dir="auto" >Construction and monitoring of the teams' training plan</font></font></p><p><font dir="auto" ><font dir="auto" >Development of versatility and functional coverage</font></font></p><p><font dir="auto" ><font dir="auto" >Supporting the transformation towards a comprehensive and cross-functional support model</font></font></p><p><font dir="auto" ><font dir="auto" >Promoting the use of AI and automation tools in daily activities</font></font></p><p><font dir="auto" ><font dir="auto" >3. Knowledge Management</font></font></p><p><font dir="auto" ><font dir="auto" >Enrichment, structuring and maintenance of the knowledge base</font></font></p><p><font dir="auto" ><font dir="auto" >Definition of documentation and capitalization standards</font></font></p><p><font dir="auto" ><font dir="auto" >Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</font></font></p><p><font dir="auto" ><font dir="auto" >Implementation of a Knowledge-Centered Support approach</font></font></p><p><font dir="auto" ><font dir="auto" >4. Operational Excellence</font></font></p><p><font dir="auto" ><font dir="auto" >Facilitating continuous improvement of Level 2 support</font></font></p><p><font dir="auto" ><font dir="auto" >Management of corrective and preventive actions</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination of activities between L2 and L3 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Monitoring of requests for expertise and development escalated to higher-level teams</font></font></p><p><font dir="auto" ><font dir="auto" >5. Incident Management and Governance</font></font></p><p><font dir="auto" ><font dir="auto" >Active participation in processes: Incident Management Problem Management Major Incident Management</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination of inter-team problem-solving actions</font></font></p><p><font dir="auto" ><font dir="auto" >Facilitating operational governance bodies with stakeholders</font></font></p><p><font dir="auto" ><font dir="auto" >Identification and reporting of friction points, risks and improvement needs</font></font></p><p><font dir="auto" ><font dir="auto" >6. Performance Management</font></font></p><p><font dir="auto" ><font dir="auto" >Definition and monitoring of operational KPIs</font></font></p><p><font dir="auto" ><font dir="auto" >Production of dashboards and management reporting</font></font></p><p><font dir="auto" ><font dir="auto" >Analysis of trends, volumes, service quality and user satisfaction</font></font></p><p><font dir="auto" ><font dir="auto" >Proposal for continuous improvement plans</font></font></p><p><font dir="auto" ><font dir="auto" >7. Recruitment and onboarding</font></font></p><p><font dir="auto" ><font dir="auto" >Identification of resource needs</font></font></p><p><font dir="auto" ><font dir="auto" >Participation in the recruitment processes</font></font></p><p><font dir="auto" ><font dir="auto" >Selection of profiles aligned with Level 2 needs and the Group's strategic directions</font></font></p><p><font dir="auto" ><font dir="auto" >Organizing and managing the onboarding of new employees</font></font></p><p><strong>Desired Candidate Profile</strong></p><font dir="auto" ><font dir="auto" >Degree: Master's degree in Computer Science, 8 years of experience. Languages: Fluent French and English required. Experience: Significant experience in managing technical teams and providing IT support. Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot). Soft Skills: Leadership, analytical skills, prioritization, communication.</font></font>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : Assigned to the non-merchant purchasing department, your mission is to negotiate IT purchases while reducing expenses and costs. Ensure that purchases support the company's overall strategy in terms of operational efficiency and sustainability.<br>To do this, your areas of responsibility are:<br>&nbsp;<br><ul><li>Collaborate closely with the IT department to identify their needs and ensure that purchases meet operational requirements.</li><li>Diversify and expand the supplier panel to meet internal needs.</li><li>Launch calls for tender, analyze proposals, and select suppliers based on cost, quality, and deadline criteria.</li><li>Submit "supplier/service provider" proposals to client entities and challenge them on the final choice.</li><li>Participate in drafting contracts in collaboration with the legal department.</li><li>Regularly evaluate supplier performance and analyze internal satisfaction levels.</li><li>Monitor new market practices and trends to remain competitive.</li><li>Ensure that purchases comply with current regulations.</li><li>Propose solutions to improve purchasing processes and increase the department's efficiency.</li></ul> <br> Required profile : <p>With a Master's degree (Bac+5) in Purchasing/Supply Chain, you have over 8 years of proven experience in which you have developed the following skills:</p><br><br><ul><li>Ability to anticipate market trends, assess risks, and make strategic decisions.</li><li>Ability to develop a strategy and manage it from start to finish.</li><li>Negotiation skills.</li><li>Ability to create and maintain strategic partnerships with suppliers.</li></ul><p>Good interpersonal and communication skills, analytical skills are the assets and key success factors for this position.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong><em>1. Management of L2 teams</em></strong></p><br><br><ul><li>Direct management of Level 2 teams</li><li>Management of workload, capacity, and resource allocation</li><li>Incident dispatch and prioritization</li><li>Definition and monitoring of individual and collective objectives</li><li>Supporting employees in their career development</li><li>Development and monitoring of skills development plans</li></ul><p><strong><em>2. Training and skill development</em></strong></p><br><br><ul><li>Creation and monitoring of the teams' training plan</li><li>Development of versatility and functional coverage</li><li>Support for the transformation towards a global and cross-functional support model</li><li>Promotion of the use of AI and automation tools in daily activities</li></ul><p><strong><em>3. Knowledge Management</em></strong></p><br><br><ul><li>Enrichment, structuring, and maintenance of the IT HUB knowledge base</li><li>Definition of documentation and capitalization standards</li><li>Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</li><li>Implementation of a Knowledge-Centered Support approach</li></ul><p><strong><em>4. Operational Excellence</em></strong></p><br><br><ul><li>Leading continuous improvement of Level 2 support</li><li>Management of corrective and preventive actions</li><li>Coordination of activities between L2 and L3 teams</li><li>Monitoring of expertise and development requests escalated to higher-level teams</li></ul><p><strong><em>5. Incident Management and Governance</em></strong></p><br><br><ul><li>Active participation in processes:</li><li>Incident Management</li><li>Problem Management</li><li>Major Incident Management</li><li>Coordination of cross-team resolution actions</li><li>Leading operational governance meetings with stakeholders</li><li>Identification and reporting of friction points, risks, and improvement needs</li></ul><p><strong><em>6. Performance Management</em></strong></p><br><br><ul><li>Definition and monitoring of operational KPIs</li><li>Production of dashboards and management reporting</li><li>Analysis of trends, volumes, service quality, and user satisfaction</li><li>Proposal of continuous improvement plans</li></ul><p><strong><em>7. Recruitment and Onboarding</em></strong></p><br><br><ul><li>Identification of resource needs</li><li>Participation in recruitment processes</li><li>Selection of profiles aligned with Level 2 needs and Group strategic directions</li><li>Organization and management of new employee onboarding</li></ul><br><br> <br> Required profile : <ul><li>Degree: Master's degree in computer science</li><li>8 years of experience</li><li>Languages: French and English mandatory (fluent level)</li><li>Experience: Significant experience in managing technical teams and IT support</li><li>Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot)</li><li>Soft Skills: Leadership, analytical skills, priority management, communication</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>RIBATIS</span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span>#eGOV</span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span>#Recruter</span></span><span><span><span>&nbsp;un&nbsp;</span></span></span><span><span>#CHEF</span></span><span><span><span>&nbsp;de </span></span></span><span><span>#PRODUITS</span></span><span><span>#IT</span></span><span><span><span>:</span></span></span><br></p><br><p><b><span><span><span>- Missions :</span></span></span></b><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Agréger <b>l'ensemble des informations</b> issues des services commerciaux, marketing et technique afin d'optimiser la connaissance du marché ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organiser et animer <b>des focus groups avec les utilisateurs clés et les sponsors</b>, afin d’identifier et planifier l’implémentation des points à améliorer et l’intégration des nouvelles fonctionnalités ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Anticiper <b>les besoins clients existants et potentiels</b> en termes de technologies et de fonctionnalités des produits&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Définir <b>une offre de produits ou de services</b> adaptée à la demande du marché&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Définir <b>des fiches d’expressions de besoins précises</b> et assurer <b>la bonne traduction en spécifications fonctionnelles</b> avec les équipes de conception&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Actualiser et assurer <b>le suivi du plan de développement produit</b> (" roadmap produit ") avec les équipes fonctionnelles et techniques</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Valider <b>l'adéquation des fonctionnalités développées avec les expressions de besoin</b> énoncées en amont&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Suivre <b>l'avancée du développement</b> en lien avec les impératifs de lancements commerciaux, le " time to market "&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Concevoir <b>le contenu des supports d'aide à la vente</b>, soit à destination des équipes commerciales, soit à destination des équipes de communication en charge des actions de lancement des produits&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>des actions de communication en interne</b> afin de présenter les produits : formation des équipes commerciales, présentation aux départements stratégiques de l'entreprise, …etc&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Analyser et optimiser <b>le produit ou service</b> en fonction des contraintes propres à l'entreprise (ressources humaines, coûts, rentabilité, image de l'entreprise) et de la demande du marché&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Adapter en permanence <b>l'offre à l'évolution et aux opportunités</b> du marché&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place <b>un business plan</b> étudiant l'ensemble du positionnement du produit et sa rentabilité ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir et actualiser périodiquement <b>la roadmap produit</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir <b>le plan de charge des actions et le planning de mobilisation des ressources </b>fonctionnelles, techniques et transverses pour la réalisation des sprints ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer <b>aux différentes cérémonies</b> liées aux sprints ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer et coordonner <b>les actions de définition de l’UX</b> liées aux fonctionnalités à produire ; </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Faire <b>la revue des livrables fonctionnels</b> de l’équipe conception.</span></span></span><br></p><br><span><span><span>------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span>rh@ribatis.com</span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><span><span><span>​</span></span></span><br><br><p><span><span>#Hiring</span></span><span><span>#Chef_Produits_IT</span></span><span><span>#chefproduitsIT</span></span><span><span><span>#Product_Owner</span></span></span><span><span><span>#productowner</span></span></span><span><span><span>#Product</span></span></span><span><span><span>#Owner</span></span></span><br></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5 en IT ou en Marketing</span></span></span><br></p><br><p><b><i><u><span><span><span>NB :</span></span></span></u></i></b><span><span><span> Les doubles formations sont très appréciées. Idéalement, une formation d'ingénieur en IT couplée avec une formation en marketing</span></span></span><br></p><br><b><span><span><span>- Expérience :</span></span></span></b><span><span><span>&nbsp;Au moins une&nbsp; année probante dans un poste équivalent</span></span></span><br><br><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Résiste au stress&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Orientée résultats&nbsp;;</span></span></span><br></p><br><p></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.<br>Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Achats - Outils et methodes achats</p><br><br><p>Responsable Achats Support Opérationnel &amp; IT F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Dans le cadre de la stratégie de Safran Purchasing, le Responsable Achats Support Opérationnel et IT pilote le Département de Support Opérationnel. Il définit la stratégie, assure la performance et la transformation des activités de support Achats, développe le portefeuille de services en intégrant de nouvelles activités et améliore la performance économique par l'optimisation et la digitalisation des processus. Il est également responsable du processus « Mettre à disposition les moyens informatiques » de Safran Maroc en coordination avec la DSI.<br>Missions principales <br>1. Stratégie et gouvernance du département :<br>Définit les orientations, les priorités et les objectifs du département en cohérence avec la stratégie de Safran Purchasing.<br>Pilote la gouvernance, garantit l'atteinte des objectifs de qualité, coûts, délais et conformité, et assure le reporting de la performance et des risques.<br>2. Développement et intégration de nouvelles activités :<br>Définit la stratégie de développement du portefeuille d'activités et identifie les prestations à mutualiser ou transférer.<br>Évalue les conditions d'intégration et supervise les phases de transition, de démarrage et de stabilisation.<br>3. Performance économique et optimisation des processus :<br>Pilote l'amélioration de la performance économique par la simplification, la standardisation et l'optimisation des processus.<br>Suit les coûts, les gains de productivité et les plans d'amélioration.<br>4. Pilotage des activités de soutien opérationnel Achats :<br>Supervise les activités transactionnelles, administratives et de support applicatif Achats.<br>Garantit le respect des procédures, des engagements de service et des exigences de conformité, et valide les commandes d'achats hors production dans les limites des délégations.<br>5. Transformation digitale :<br>Définit et pilote la feuille de route digitale du département.<br>Supervise le déploiement des solutions d'automatisation, de RPA, de data et de reporting.<br>6. Relations avec Safran Purchasing et les sociétés clientes :<br>Assure l'interface avec Safran Purchasing, les hubs internationaux, les sociétés clientes et les clients internes.<br>Anime les revues de performance, pilote les engagements de service et les plans d'amélioration.<br>7. Système d'information Safran Maroc :<br>Pilote le processus « Mettre à disposition les moyens informatiques » en coordination avec la DSI.<br>Supervise le support IT et garantit la disponibilité, la continuité de service et la sécurité des moyens informatiques.<br>8. Management, compétences et capitalisation :<br>Encadre les responsables d'activité, développe les compétences et participe aux recrutements.<br>Veille à la capitalisation des connaissances et à la continuité des activités.<br>9. Budget, risques et contrôle interne :<br>Participe à l'élaboration du budget et pilote les dépenses de son périmètre.<br>Maîtrise les risques opérationnels et de conformité, et garantit l'application du contrôle interne ainsi que le suivi des audits</p><br><br><p>RAS</p><br><br><p>-Formation supérieure BAC+5 en achats, supply chain, gestion, ingénierie, systèmes d'information ou domaine équivalent, avec au moins 10 ans d'expérience dans des fonctions de management et de transformation.<br>-Expérience confirmée dans la direction d'un département, d'un centre de services partagés ou d'un périmètre international, avec management de responsables d'activité et pilotage d'organisations complexes.<br>-Maîtrise des processus Achats et P2P, des modèles de services partagés, de la gouvernance opérationnelle, du contrôle interne et de la gestion des risques.<br>-Capacité à définir une stratégie, construire et défendre des business cases, arbitrer les ressources et piloter la performance économique, la productivité et la réduction des coûts.<br>-Bonne compréhension des enjeux IT, notamment en matière de support utilisateurs, d'infrastructures, d'habilitations, de continuité de service et de sécurité informatique.<br>-Expérience démontrée en transformation digitale, optimisation des processus, automatisation, data et conduite de programmes transverses ou internationaux.<br>Leadership affirmé, forte capacité de négociation, d'influence et de conduite du changement, avec maîtrise professionnelle du français et de l'anglais.</p><br><br><br> </div>